Receptionist

Malmaison; Greater London; On-site; GBP 16,100 - 24,000; Full time

Job summary

A global hospitality leader is looking for a Receptionist to join their team in Greater London. In this role, you will manage guest check-ins, respond to queries, and ensure exceptional customer service. The ideal candidate should have proven experience in a similar position, excellent attention to detail, and a passion for creating memorable experiences for guests. This role promises a supportive team environment focused on collaborative service delivery.

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Passion for customer service.

Responsibilities

• Manage check-in processes for guests.
• Handle guest queries and requests professionally.
• Ensure smooth operation of the Front Office Department.

Skills

Customer service

Attention to detail

Time management

Job description

Overview

RECEPTIONIST, Fraser Hospitality

16,100 / 24 minimum Permanent Fraser Suites Kensington

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Receptionist;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Glasgow! As Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service, ensuring that our guests leave with a smile on their face. You will be involved with all day-to-day reception duties and will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.