General Manager

Frasers Group plc; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Bonus plan

Life assurance

Staff room rates

Apprenticeship programmes

High street discounts

Cycle to work scheme

Referral schemes

Wellness campaigns

Wage access via Stream

Groundworks sponsorship

Employee assistance programme

Job summary

Frasers Hospitality is seeking a General Manager for Fraser Place Canary Wharf, London. The role oversees all hotel operations, ensures exceptional guest service, and drives revenue while managing costs.

Based in London, the position requires leadership across front office, housekeeping, F&B, events, and maintenance to deliver a seamless guest experience. The GM will lead diverse teams, uphold highest standards, and ensure regulatory compliance, while promoting internal progression and

Qualifications

• Proven track record of leadership in senior hospitality roles.
• Strong budgeting, forecasting, revenue optimization and cost control skills.
• Attention to detail and time management excellence.
• Enthusiastic, team-focused leader who develops others.
• Able to lead diverse teams to deliver exceptional service.
• Eligible to work in the UK.

Responsibilities

• Lead the team to achieve short- and long-term goals while upholding high service standards.
• Oversee all operational aspects including front office, housekeeping, F&B, events and maintenance.
• Maintain quality standards across guest rooms and amenities.
• Drive revenue and manage budgets to optimise profitability.
• Ensure health, safety and regulatory compliance.
• Collaborate with support functions and manage projects.
• Comply with company procedures and audits.

Skills

Leadership

Financial management

Operational management

Customer service

Job description

About The Role

Role:General Manager – Fraser Place, Canary Wharf
Salary:Competitive Salary & Benefits
Location:South Kensington, London

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travelers, our accommodations are available for short and extended stays.

Fraser Place Canary Wharf offers 108 contemporary, fully furnished serviced apartments in one of the capital’s most dynamic districts. Located close to the O2 Arena, ExCeL London and Canary Wharf’s financial hub, our residence blends the independence of apartment living with the comfort of hotel-style service, perfect for business trips, family breaks, or extended stays.

What you’ll be doing as a General Manager:

• Lead the team to achieve short- and long-term goals while upholding the highest standards of service.
• Oversee all operational aspects of the property, including front office, housekeeping, food and beverage, events, and maintenance. Maintain seamless operations to provide a flawless stay experience for guests.
• Maintain the highest quality standards across all areas of the property, from guest rooms to amenities, ensuring that the property consistently meets and exceeds guest expectations.
• Drive revenue generation and cost management strategies to achieve financial targets. Analyse financial reports, implement effective pricing strategies, and manage budgets to optimize profitability.
• Ensure compliance with health, safety, and regulatory standards, creating a safe and secure environment for guests, employees, and visitors.
• Collaborating with support functions and managing projects.
• Complying with company procedures and internal audits.

What we’re looking for:

• A proven track record of successful leadership as a General Manager or in senior management roles within serviced apartments, hotels, or high-end hospitality establishments.
• Leadership skills, including the ability to inspire, mentor, and lead a diverse team to achieve excellence in service delivery and operational performance.
• Proficiency in financial management, including budgeting, forecasting, revenue optimization, and cost control, to drive the hotel's financial success.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You are a great leader who enjoys developing and mentoring others.
• You enjoy working as part of a team who all share the same goals – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.You must be eligible to work in the UK.

Benefits

• Bonus Plan based on clear and transparent KPI’s.
• Life Assurance.
• Heavily discounted Staff Room Rates at Frasers Hospitality
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Referral schemes that pay up to £1500 (just for getting your friends jobs!)
• We have a Wellness & National Campaign Days Calendar
• We work with Stream giving instant access to your pay as it’s earnt. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We are a proud sponsor of Groundworks, helping communities, businesses, and public bodies to improve the environment, create greener spaces, and support people into jobs and training
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Frasers Hospitality are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.