Receptionist

Dream Lab (Enterprise); Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate including tips

5.6 weeks paid holiday

Training and development support

Opportunities to progress in FOH

Job summary

Oudh 1722 in Borough, London, seeks a personable Receptionist to warmly welcome guests and keep the front of house running smoothly with warmth and professionalism.

Join a busy, hospitality-driven team backed by Michelin-level standards. FOH experience and familiarity with Sevenrooms/Open Table are valued as you help shape the guest journey.

Qualifications

• Previous experience as a receptionist or Host is essential, including the use of Sevenrooms, Open Table etc
• Friendly personality with strong communication skills
• Good organisation and attention to detail
• Calm and confident manner, even during busy periods
• Willingness to learn and take direction
• Genuine passion for hospitality and guest experience

Responsibilities

• Welcome guests warmly and professionally as they arrive at the restaurant
• Manage reservations and walk-ins in line with floor plans and service flow
• Communicate clearly with the floor team regarding table status and guest needs
• Manage waitlists and guest expectations during busy services
• Handle guest enquiries, phone calls, and messages politely and efficiently
• Update reservation notes, guest preferences, and special requests accurately
• Support the Reception Manager and FOH team during peak services
• Maintain a clean, organised, and welcoming reception area always
• Uphold brand standards and hospitality values from the moment guests arrive
• Support the overall guest journey with a calm, friendly, and professional approach

Skills

Friendly personality

Strong communication

Good organisation

Calm under pressure

Tools

Sevenrooms

Open Table

Job description

First impressions. Warm welcomes. Smooth service.

Join the Team of Oudh 1722

Located in Borough, Oudh 1722 is a project rooted in the soul of Awadhi cuisine and the art of genuine hospitality. We have transformed a three-story Victorian building into a dining sanctuary where the food defined by the slow-cooked, aromatic traditions of Lucknow is only half the story.

From the moment guests step inside, they should feel the theatre of the kitchen and the warmth of a world-class front-of-house team working in perfect harmony. Backed by a Michelin-starred pedigree, we are building an environment that is as intentional as it is elegant. We are looking for people who want to be part of a team where the service feels just as "handmade" and soulful as the food we serve.

This is a guest-facing role for someone personable, organised, and calm, who enjoys looking after people and being part of a busy front-of-house team.

Role Review

The Receptionist is the first impression of the restaurant, making guests feel welcome, comfortable, and well looked after. It’s about warmth, organisation, and communication by helping the service run smoothly from the very first welcome.

Welcome guests warmly and professionally as they arrive at the restaurant

Manage reservations and walk-ins in line with floor plans and service flow

Communicate clearly with the floor team regarding table status and guest needs

Manage waitlists and guest expectations during busy services

Handle guest enquiries, phone calls, and messages politely and efficiently

Update reservation notes, guest preferences, and special requests accurately

Support the Reception Manager and FOH team during peak services

Maintain a clean, organised, and welcoming reception area always

Uphold brand standards and hospitality values from the moment guests arrive

Support the overall guest journey with a calm, friendly, and professional approach

What You Bring

Previous experience as a receptionist or Host is essential, including the use of Sevenrooms, Open Table etc

Friendly personality with strong communication skills

Good organisation and attention to detail

Calm and confident manner, even during busy periods

Willingness to learn and take direction

Genuine passion for hospitality and guest experience

The Package

Competitive hourly rate including service charge (DOE)

5.6 weeks paid holiday (inclusive of public holidays)

Training and development support

Opportunities to progress within FOH roles

Why Work with Us

Culinary Excellence & Innovation – Work alongside Michelin-level chefs

Career Progression – Clear pathways within front-of-house roles

Competitive Compensation – Transparent tronc and fair pay structures

Work-Life Balance – Respectful rota planning and fair scheduling

Development Opportunities – On-the-job training and support

Inclusive Culture – Diverse, welcoming, and people-first environment