Hotel Receptionist - Nights

Clermont Hotel Group; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Wage access

Staff discounts

Refer a Friend

Season ticket loans

Mental health support

24/7 helpline

Be Well platform

Gym discounts

Cycle to work

Awards program

Social events

People Council

Volunteering days

Job summary

Clermont Hotel Group is seeking a Front of House Receptionist in London to warmly welcome guests and support them throughout their stay. You’ll handle check-ins and queries with a proactive, friendly approach, contributing to memorable guest experiences.

The role involves a five-days-out-of-seven shift pattern with a mix of early and late shifts, offering a dynamic, guest-facing environment and opportunities to grow within our team.

Qualifications

• Genuine passion for guest service and creating warm, personalized experiences.
• Calm and collected demeanor in busy guest-facing environments.
• Friendly, open personality that makes guests and team members feel valued.

Responsibilities

• Welcome guests at the reception desk and support guests throughout their stay.
• Handle check-ins/check-outs and respond to guest queries with a proactive, can-do attitude.

Skills

Guest service passion

Calm under pressure

Friendly demeanor

Attention to detail

Flexible schedule

Job description

Bloomsbury Park is a 95 bedroom hotel located in a great position on Southampton Row, between Covent Garden, Russell Square and Holborn, it's a bit of a hidden gem. The small team at this hotel work very closely to ensure that they become famous for great service and a warm welcome in the heart of London.

What you’ll be doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease"even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What you’ll bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.