Receptionist

Maybourne Hotel Group; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Staff dining access

Wellbeing initiatives

Birthday benefit

Cycle to Work

Job summary

The Connaught, part of Maybourne Hotel Group, is seeking a talented full-time Receptionist for its Front Office team in Mayfair. You will be the first welcome and the last lasting impression for guests in an iconic 5-Star environment.

Passionate about luxury hospitality, you will excel in communication, maintain a calm, composed presence, and work well with colleagues to deliver exceptional service across the hotel’s front desk and related areas.

Qualifications

• Previous experience in luxury hospitality.
• Excellent communication and telephone skills.
• Calm, composed presence with attention to detail.

Responsibilities

• Greet guests and provide a warm welcome as the first and lasting impression.
• Coordinate with other departments and manage guest requests with efficiency.
• Maintain high standards of front desk administration and service.

Skills

Luxury hospitality

Communication skills

Telephone manner

Team player

Attention to detail

Job description

We are looking for a talented and passionate full-time Receptionist to join our Front Office team at the award-winning 5-Star Deluxe hotel – The Connaught.

To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional.Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

The Role:

As our new Receptionist, you will be the first welcome and the last lasting impression to our guests. You will not be working just at any front desk but in the living room of Mayfair! Where cultured Londoners and discerning voyagers gather, and where every detail - your tone, your timing, your care will become part of our guests' stories.

Responsibilities:

You must be passionate, motivated, welcoming and highly organised to ensure that all requests are attended to without any delays. You will be well presented, have excellent communication skills and a pleasant telephone manner. You will work well under pressure with excellent ability to co-ordinate efficiently with other departments and bring good administration skills.

Working alongside a team that values warmth, anticipation, and craftsmanship, you will also embody Maybourne’s commitment to putting people at our heart, staying two steps ahead, and making the magic happen.

Who You Are:

• Someone who naturally embodies elegance, warmth, and quiet confidence.
• Previous experience in luxury hospitality.
• A calm, composed presence with an eye for thoughtful detail.
• A team player who believes service is an art and people are at the heart.

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health & Wellbeing

• Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments.
• A programme of wellbeing initiatives, from mental health support to physical activity.
• 24-hour confidential assistance helpline.
• On- and off-site Occupational Health support.
• Life assurance through our Death in Service scheme.
• Eye care support, including vouchers and contributions towards glasses*
• Flu vaccination vouchers*
• Cycle to Work Scheme

Recognition & Growth

• An extra paid day’s leave to celebrate your birthday.
• Instant recognition and award programme, celebrating extraordinary contributions.
• Dedicated in-house training and development to support your personal and professional growth.
• Monthly colleague awards with generous prizes.
• Opportunities for internal progression and cross-property moves.
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication.

Financial Care

• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family-first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• A generous pension scheme*
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This is a full-time role requiring 40 hours per week.