Receptionist

Heidrick; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Heidrick & Struggles is seeking a professional to manage Reception and provide administrative support, ensuring smooth front-desk operations in a blue-chip environment in London.

You will handle the main switchboard, greet visitors, manage meeting rooms, and maintain confidentiality while projecting a polished, courteous image. This role requires flexibility and a proactive, service-oriented mindset.

Qualifications

• Experience within blue chip environment.
• Experience in dealing with top level and high profile individuals.
• Experience in a fast-paced and demanding environment.

Responsibilities

• Be based at Reception during the agreed shift/rota times and manage the switchboard as required.
• Receive visitors professionally and provide accurate information and solutions.
• Manage meeting rooms to ensure bookings and readiness for visitors.
• Maintain confidentiality and project a polished, professional image at all times.
• Issue, update and monitor the Daily Schedule and collate logs and registers as needed.
• Arrange couriers, taxis and sort post for daily collections.
• Provide training in Reception duties and switchboard systems as appropriate.
• Handle complaints and ensure timely resolution in line with business needs.

Skills

Blue chip experience

Top level interaction

Fast-paced environment

Switchboard systems

Tools

Switchboard systems

Job description

Heidrick & Struggles is the world's foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we've delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at www.heidrick.com

Job Description

To facilitate and ensure the efficient running of Reception and the provision of administrative and clerical support as appropriate.

Specific responsibilities of the role will include

• Be based at Reception during the agreed shift/rota times. The successful candidate will usually work the late shift but availability to work the early shift will at times be required.
• Answer the main switchboard, deal with enquiries as appropriate and ensure that the replies are processed as required.
• Receive visitors professionally and courteously and to provide accurate information as well as solutions to any issues that may arise during their visit.
• Manage the meeting rooms to ensure accurate booking and readiness for visitors.
• Demonstrate tact and discretion when dealing with all matters and to project an image appropriate to the role.
• Maintain high standards of confidentiality at all times.
• Be responsible for issuing, updating and monitoring the Daily Schedule. The Daily Schedule is to be issued at the end of each working day ready for the following morning.
• Collate and update lists, logs and registers as required.
• Arrange couriers and taxis when requested to so do.
• Sort the post and to bag all outgoing post ready for post office collection at the end of each day.
• Provide training in Reception duties and switchboard systems as appropriate.
• Deal with complaints and other matters received from staff/visitors and to ensure that such matters are resolved satisfactorily.
• Have due regard to the provisions of Health & Safety at Work legislation.
• Complete other administrative tasks and ad hoc duties as needed to support the business needs.

The Person

• Experience within blue chip environment.
• Experience in dealing with top level and high profile individuals.
• Experience of having worked within a fast-paced and demanding environment.

Behavioural Competencies

• Demonstrates strong business ethics (honesty, integrity, confidentiality, discretion) in all situations.
• Demonstrates stamina, resilience and maturity, especially in pressurised situations.
• Able to articulate themselves with all levels of individuals.
• Displays a bright personal style projecting an aura of calmness.
• Smart, professional appearance.
• Punctual.

Personal Characteristics

• Totally flexible "hands on" attitude.
• Highly self motivated - totally proactive.
• Calm and unflustered approach at all times; balanced temperament.
• Positive thinker.
• Team player.
• Emotional resilience.
• Sense of humour.
• Self confidence.
• Service and solutions oriented.
• Able to juggle changing priorities and take on responsibility

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.

Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.