Receptionist

Chartwells Independent; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Travel and grocery discounts

Life assurance

Contributory pension scheme

Wellbeing programs

Employee Assistance Program

Digital GP services

Learning and development opportunities

WOW Awards for excellence

One paid day off annually for charity

Job summary

Rapport Guest Services is seeking a Receptionist to be the first point of contact in our Events Space, providing a warm, professional welcome to guests, talent and staff. The role supports day-to-day studio operations and assists during high-profile events, ensuring a seamless front-of-house experience.

This full-time, 6-month fixed-term contract offers a dynamic environment with potential to extend. You will work a 40-hour week, Monday to Friday, between 7 AM and 7 PM, in a London-based venue

Qualifications

• Experience in front-of-house or reception roles.
• Strong communication and organisational skills.
• Calm under pressure and able to adapt during events.

Responsibilities

• Greet guests in a warm, professional manner as first point of contact.
• Manage front-of-house operations and support during events.
• Coordinate with teams to ensure smooth guest experiences.
• Maintain confidentiality and handle information discreetly.
• Assist with general administration and guest enquiries.

Skills

Customer service

Communication

Organisation

Problem solving

Tools

MS Office

Job description

Join our amazing Rapport team as a Receptionist in our incredible Events Space, to be the first point of contact, delivering a warm, professional and personalised welcome to all guests. The role will primarily support the day-to-day operations of the radio station and studio, ensuring a seamless and well-organised front-of-house experience for guests, talent and staff, while also providing support during periodic high-profile events.

Type of contract

Full-time, 6-months fixed term contract (with the potential to extend, however, not guaranteed)

Hours

40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Comfortable managing steady daily studio/radio operations, with the flexibility to step up for occasional high-profile events.
• Confident using initiative and taking ownership, while knowing when to escalation.
• Highly organised with strong attention to detail.
• Calm under pressure and adaptable to fast-changing priorities.
• Strong communicator across internal teams (Artist Relations, Facilities, Security).
• Discreet and trustworthy with confidential information.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.

• This role suits someone who thrives on consistency and routine, while also feeling confident in occasional high-pressure situations.
• You’ll be comfortable managing the day-to-day studio and radio operations smoothly, while remaining calm, adaptable and proactive when supporting larger events or VIP moments.
• A can‑do attitude, strong initiative and a genuine passion for delivering an exceptional guest experience are essential.

About the Company

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.