Receptionist

DoubleTree by Hilton London Angel Kings Cross; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Meal and stay discounts

Learning and progression

Friends & family rates

Employee assistance

Leisure club access

Long service awards

Recognition program

Refer a friend bonus

Annual events

Free parking

Staff meals

Uniform provided

Job summary

DoubleTree by Hilton London Angel Kings Cross is seeking a receptionist to join our dynamic hospitality team in London. The role involves greeting guests, handling check-in/check-out, and delivering exceptional service in a fast-paced environment.

You will assist guests with queries, share knowledge of room types, rates and packages, and promote hotel services to maximise occupancy. A true team player with IT proficiency and the ability to work under pressure will thrive in this role.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to work in a fast-paced environment and remain composed.
• Strong communication and interpersonal skills.

Responsibilities

• Check in and check out guests ensuring a smooth experience.
• Address guest queries promptly and professionally.
• Provide knowledge of room types, rates, packages and hotel facilities.
• Promote hotel services to maximise occupancy and revenue.
• Maintain high standards of security, safety and hygiene.

Skills

Customer service

Team collaboration

IT literacy

Pressure handling

Hospitality

Tools

MS Office

Job description

Job Ref: AM15736

Branch: DoubleTree by Hilton London Angel Kings Cross

Location: DoubleTree by Hilton London Angel Kings Cross

Salary/Benefits: Competitive Salary plus excellent benefits+incentives

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 25/08/2026

Closing date: 25/09/2026

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London. Take a five-minute walk to Angel tube station or a fifteen-minute walk to Kings Cross and St. Pancras rail stations. Our Angel Kings Cross hotel is the perfect location to access London’s high-fashion stores, financial district and business design district. Visit the West End Theatre District and explore Islington’s local theatre scene including Wells Ballet and Theatre. Find unique souvenirs at Camden Market, or tour the Islington Museum. Watch a game at Emirates Stadium, home to Arsenal Football Club.