Receptionist

The Hoxton; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Pension

Life insurance

Free night at The Hoxton

Staff meals on shift

Employee discounts (Ennismore)

Training and development

Wellbeing benefits

Job summary

The Hoxton, Shoreditch invites a warm, person-centered Receptionist to join our front-of-house team. You will welcome guests, manage check-ins, handle enquiries and coordinate with other hotel departments to ensure a seamless guest experience. We value a positive attitude, reliability and a willingness to learn.

Previous hotel reception experience is helpful but not essential; training will be provided. Enjoy a vibrant workplace with staff perks, 28 days holiday, staff meals and discounts across

Qualifications

• Attitude focused on helping guests and staying calm under pressure.
• Hospitality passion with a client-centric approach.
• Willingness to learn and adapt in a fast-paced hotel environment.
• Confidence to work independently on night shifts when required.

Responsibilities

• Maintain a friendly, helpful presence at all times.
• Manage arrivals and departures and guest check-ins/outs.
• Record guest requests and feedback per SOPs.
• Ensure accurate billing and float handling at the desk.
• Maintain data accuracy in systems and provide daily reports.
• Support night reception tasks in line with SOPs.
• Quotel rates per selling strategy and website.
• Answer phone calls promptly and professionally.
• Monitor guests and property for safety and security.
• Report maintenance issues and verify repairs.
• Collaborate with hotel teams and partners for guest satisfaction.
• Keep reception area tidy and presentable.

Skills

Hospitality mindset

Guest service

Communication skills

Team player

Tools

Reception software

Job description

Company Description

We are looking for a so-positive-it's-infectious

We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch.
You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way we run things’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the bustle and energy of Shoreditch.

Job Description

What you'll do...

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
• Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Ensure the Reception desk is clean, tidy and presentable at all times.
• You will be a member of the hotels’ crisis and fire teams

Qualifications

What we're looking for...

• It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

• Competitive salary
• 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.