Host

Ennismore; City of Edinburgh; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

29 days holiday

Pension and life insurance

Food on shift

Training and development

Volunteer time off

Staff discounts across Hoxton/Ennismor

Job summary

The Hoxton Edinburgh, part of the Ennismore family, is seeking a welcoming Host to create memorable guest experiences in our West End hotel and restaurant. Reporting to the Restaurant General Manager, you’ll greet guests, answer questions, and help with reservations on the floor and over the phone.

Join a lively, creative team with ongoing training, staff events, and great staff discounts across The Hoxton and Ennismore.

Qualifications

• Front of house experience in a busy dining environment.
• Clear communication and a friendly, proactive approach.
• Strong guest service orientation and teamwork.

Responsibilities

• Welcome guests with warmth and attentiveness.
• Manage reservations and assist on the floor.
• Coordinate with teams to ensure smooth service.
• Answer phones and assist with guest requests.
• Assist with billing tasks when needed.

Skills

Front of house

Hospitality mindset

Guest service

Job description

We’re looking for a people loving, smile serving Host to make every guest feel welcome at The Hoxton, Edinburgh.

Reporting to the Restaurant General Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

Patatino is our all-day Italian trattoria serving fresh pasta, wood-fired pizzas, and all the spritzes and Italian wines you could wish for. Inspired by the glam and romance of the sun-soaked Amalfi coast, it’s a spot for long, joyful meals with friends, where old-school charm meets modern design, with bold colours, cosy corners, and plenty of personality.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy and help our restaurant team with any individual and group bookings.
• Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
• Take reservations over the phone, handle cash and card payments and help out the team on the floor.
• Master the use of the online reservation system and be sure to add all necessary information to reservations.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• Nothing is an issue for you, you know what our guests want even before they do.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.