Receptionist

CNA Hardy; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

CNA Hardy is seeking a Front of House professional in London to lead a welcoming visitor experience and coordinate reception, workplace support and hosted events across our offices.

Office-based five days per week with core hours 8:45am–4:45pm. Reporting to the Lead Executive Assistant, you will manage visitor access, coordinate events, and act as the first point of contact for general workplace enquiries.

Qualifications

• Experience supporting visitors and receptionist duties.
• Strong interpersonal and communication skills with senior leaders.
• Digital confidence with Outlook, Word and Excel.

Responsibilities

• Greet and direct employees, brokers, suppliers and external guests to create a professional first impression.
• Manage the reception inbox and Head Office switchboard; support visitor access and pass records.
• Coordinate internal events and hosted activities including space bookings, catering, and room setup/clear-down.
• Act as first point of contact for general workplace enquiries and connect colleagues with Facilities, IT or Office Support.
• Maintain daily readiness checks and ensure customer-facing areas are safe and presentable; escalate issues as needed.
• Provide confident, professional service to senior leaders and external visitors.
• Demonstrate excellent attention to detail and manage competing bookings and requirements.
• Show initiative and follow-through; resolve issues or escalate appropriately.
• Use Microsoft Office tools and room-booking systems effectively.
• Collaborate across EA, Facilities, IT, Office Support and suppliers with awareness of security and data protection.

Skills

Visitor management

Customer service

Organization

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Front of House professional in our London office to lead a welcoming, responsive visitor experience and coordinate reception, workplace support and hosted events across our internal office spaces.

Working pattern: Office-based five days per week, with core hours of 8:45am to 4:45pm.

Reporting line: Lead Executive Assistant.

What You’ll Be Doing:

• Visitor experience: Create a professional first impression by welcoming, registering and directing employees, brokers, suppliers and external guests.
• Reception operations: Manage the reception inbox and Head Office switchboard, support visitor access and maintain accurate pass records.
• Events and hospitality: Coordinate internal events and hosted activities, including space bookings, catering, room set-up and clear-down.
• Workplace coordination: Act as the first point of contact for general workplace enquiries and connect colleagues and suppliers with Facilities, IT or Office Support.
• Service standards: Complete daily readiness checks, maintain safe and presentable customer-facing areas, and follow through or elevate issues promptly.
• Customer service: Strong interpersonal and communication skills, with a confident and professional approach to senior leaders and external visitors.
• Organisation: Excellent attention to detail and the ability to manage competing priorities, bookings and practical requirements.
• Ownership: A calm, proactive approach with strong follow-through and sound judgement when resolving or escalating issues.
• Digital confidence: Competence using Microsoft Outlook, Word and Excel, together with relevant room or space-booking tools.
• Collaboration and awareness: The ability to work effectively across Executive Assistants, Facilities, IT, Office Support and suppliers, with appropriate awareness of security, health and safety, confidentiality and data protection.

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.