Receptionist

RIU Hotels & Resorts; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Gross salary £29,707 per year

28 days annual leave

Birthday day off

Bank holidays paid time and a half

Free meals on duty

Pension scheme

Training & development

Discounts on stays worldwide

Gymbox discounts

Job summary

RIU Plaza London The Westminster is hiring a Receptionist to deliver exceptional guest service at the front desk, handling check-in/check-out, reservations, and information requests. You will be the first point of contact for guests, ensuring a smooth, welcoming experience in a fast-paced luxury hotel.

The role requires friendly, professional conduct, strong communication skills, and teamwork across hotel departments.

Qualifications

• Friendly, professional, and highly organized individual.
• Strong verbal and written communication skills.
• A proactive, team-oriented attitude.

Responsibilities

• Assist guests with check-in and check-out procedures to ensure a smooth, efficient process.
• Handle guest inquiries, requests, and complaints promptly and professionally to achieve high satisfaction.
• Maintain accurate and up-to-date guest records and reports.
• Collaborate with housekeeping and maintenance to deliver a seamless guest experience.

Skills

Friendly demeanor

Strong communication

Proactive team player

Job description

Join Our Global Family at RIU Hotels & Resorts! Be part of the RIU Plaza London The Westminster team! RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition: RIU Plaza London The Westminster. As we grow our footprint in London, we are bringing our world-renowned hospitality to this iconic location. Joining RIU means becoming part of a global family that operates over 100 hotels in more than 20 countries. This is an exciting chapter for us as we integrate this new property into the RIU Plaza portfolio. We are building a passionate, dynamic, and diverse team dedicated to delivering the exceptional service that defines our brand. If you are a hospitality professional who thrives in a fast-paced, evolving environment, we want to hear from you! If you’re ready to take your career to the next level and help us shape the future of RIU Plaza London The Westminster, explore our exciting opportunities today!

About the Role

This is a unique opportunity to join RIU Plaza London The Westminster as a Receptionist. In this role, your primary responsibility will be to provide exceptional customer service and ensure smooth operations at the front desk. You will be the first point of contact for guests, handling check-in and check-out procedures, managing reservations, and providing information and assistance. Your friendly and professional demeanour will contribute to creating a positive and welcoming atmosphere for our guests and the rest of the team.

What You’ll Do

• Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Handle guest inquiries, requests, and complaints in a timely and professional manner ensuring guests’ satisfaction is always reached.
• Maintaining accurate and up-to-date guests’ records and reports.
• Collaborating with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience is delivered.

What We’re Looking For

• Friendly, professional, and highly organized individual
• Strong verbal and written communication skills
• A proactive, team-oriented attitude

Compensation & Benefits

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:

• Gross annual salary: £29'707
• Annual leave: 28 days per year (Including public holidays).
• Birthday is for celebrating, so have the day off on us!
• Bank holidays paid time and a half
• Free meals while on duty.
• Pension Scheme.
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Discounts in other associated business such Gymbox
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.

Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service. Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate. By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.