Receptionist

Elysium Healthcare Limited; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

33 days leave

Blue Light Card

Wellbeing support

Pension contribution

Free meals

Onsite parking

Job summary

Pinhoe View Hospital, part of Elysium Healthcare, is seeking a Receptionist to greet visitors, manage calls, and provide essential administrative support across services. You will help ensure a professional, friendly experience while maintaining compliance with policies and safeguarding service users.

Shift patterns include weekdays 7:00am–3:00pm or 12:00pm–8:00pm, plus 1 in 3 weekends 9:00am–5:00pm. Requires GCSE English and MS Office proficiency; a DBS check is required.

Qualifications

• Experience using office software (emails, calendars, Word and Excel).
• GCSE English grade C or above or equivalent (Essential).

Responsibilities

• Be the first point of contact for staff and visitors at reception.
• Answer inbound calls promptly and professionally; transfer calls or take messages.
• Ensure visitors sign in and are issued passes for health & safety.
• Ensure visitors sign out when leaving site.
• Manage keys and alarms; complete key management paperwork for regulatory purposes.
• Ensure contraband item list is read and signed by visitors.
• Maintain professionalism and confidentiality at all times.
• Prioritize duties and manage stress effectively.

Skills

Office software

Education

GCSE English

Job description

Are you warm, organised and passionate about delivering exceptional first impressions? Join Pinhoe View as a Receptionist to be the welcoming face of our hospital and provide vital administrative support across our services. As our Receptionist, you will play an essential role in creating a professional, friendly and supportive experience for everyone who visits the hospital. You'll ensure all visitors are greeted politely, directed appropriately, and that the relevant staff are informed of their arrival promptly and efficiently. Alongside this, you'll provide administration support to managers, colleagues and service users-helping to keep our hospital running smoothly while ensuring compliance with organisational policies, procedures and best practice. Shift pattern hours - weekdays: 7:00am - 3:00pm or 12:00midday - 8:00pm and 1 in 3 weekends: 9:00am - 5:00pm. As the Receptionist, you will be:

• To be the first point of contact for staff and visitors at reception, answering inbound calls promptly and professionally. Transferring calls to the relevant staff or taking messages, passing these along to the relevant staff in an efficient and timely manner.
• Ensuring that all visitors sign in to meet the requirements of health & safety and are provided with visitors passes so they can be identified as visitors to the hospital.
• Ensuring that visitors leaving site have signed out so that hospital staff are aware they are no longer on site.
• Ensure that all keys and alarms are allocated and signed out to staff and signed back in at the end of shift/visit. Ensuring that the key management paperwork is accurately completed so that key management can be evidenced for regulatory purposes.
• Ensure all visitors to the Hospital read and sign the contraband item list.
• Complete radio response checks daily to ensure that compliance with radios are adhered to. The ability to always display professional conduct.
• Ability to establish and maintain positive working relationships.
• Ability to manage stressful situations.
• Demonstrated ability to always maintain confidentiality.
• Accuracy, efficiency, timeliness, and diligence are displayed in the accomplishment of all assigned duties with a minimum of direct supervision.
• Ability to prioritise duties and responsibilities.
• Experience using office software (emails, calendars, word and excel) (Essential)
• GCSE certificate, Grade C or above in English, or equivalent (Essential).

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50
• The equivalent of 33 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking