Receptionist

Mitie Group; Doncaster; On-site; GBP 12,000 - 17,000; Part time

Job summary

Mitie Group in Doncaster is seeking a Corporate Receptionist to work part-time for 9-12 months. You will welcome visitors and clients, project a warm and professional image, and support the facilities team with a reliable, proactive approach to front-of-house tasks.

As the first point of contact, you will handle queues, assist with passes, coordinate with security, and maintain high standards of customer service. The role requires a professional demeanor and excellent communication skills.

Qualifications

• 1 to 2 years' experience in high-end hotels, clubs, corporate workplaces or similar.
• Exceptional verbal, written and interpersonal communication skills.
• Immaculate grooming and professional presentation.
• Comfortable with wearable and mobile tech (radios, headsets, tablets).
• Proficient in Outlook, Word, Teams and Chrome.
• Experience with visitor and space management tools is a plus.

Responsibilities

• Greet and assist visitors and colleagues in the lobby with a professional attitude.
• Manage visitor passes and maintain a full audit trail.
• Log and respond to emails and queries via shared mailbox daily.
• Support onsite facilities inspections and service audits.
• Coordinate with facilities and security to ensure safety and smooth arrivals.
• Provide timely information on city maps and local services.

Skills

Customer service

Communication

Professional appearance

Teamwork

Problem solving

Tools

Outlook

Word

Teams

Chrome

Condeco

ProxyClick

Job description

Be the face of our workplace and create exceptional first impressions. We're looking for a warm, energetic, and customer-focused Corporate Receptionist who loves going above and beyond. As the first point of contact for visitors, clients, and colleagues, you'll deliver a professional and memorable welcome while creating a positive experience from the moment someone walks through our doors.

Contract : Fixed part time (9months -12 months) Working days & Hours: Thursday 10am-7pm and Friday 7am-7pm

Main Duties

• Experience: Operate under a "How Can I Help" mindset
• Deliver an experience that is professional, friendly and attentive always
• To anticipate the needs of visitors and colleagues
• To proactively look out for building issues, ensuing a swift resolution
• Proactively manage queues, striving to make the arrival or departure process as efficient as possible
• Be the face of the facilities team by providing tangible service that is visible and easily accessible
• Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
• Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies

Process

• Support onsite facilities inspections, floor walks and service audits
• Proactively log work orders
• Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels
• Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
• Administrative tasks and ad hoc reporting
• Manage stocks of visitor passes and other specialist stationery
• Maintain a register of passes issued to and returned by visitors, ensuring that a full audit trail is maintained
• Be aware and up to date with "what's on" in the building (workplace experience events, and planned maintenance)
• Ordering peripheral items such as IT kit, uniform, stationary
• Ensure all colleague queries to the shared mailbox are responded to and actioned on the same day
• Maintain the shared mailbox, ensuring that resolved emails are deleted or filed on the same day
• Provide a daily forecast to the FM and leadership team as to how many visitors are expected
• Register all visitors before the next working day
• Act in accordance with health and safety, and manual handling procedures

Service

• Provide first line response to Audio Visual queries from colleagues arising from IT/AV equipment installed in meeting rooms
• Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
• To support the setup of communal, event, collaboration, and meeting room spaces
• To support keeping collaboration spaces tidy and return furniture as per locally specified arrangements
• Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
• Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard
• Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences
• Creating, updating, and displaying signage as required
• Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5
• To escalating feedback relating to the service provided by the service team
• Recognize by sight the identities and roles of all senior management (as advised by the Client from time to time), as well as build a good working relationship with the personal assistants of such senior managers
• Support the mailroom and associated processes, such as managing mail in/out, notifying colleagues of items for collection. Dependant on location

Security

• Ensure all temporary passes are only provided to Client employees following confirmation of identity in line with prescribed client policies
• Instruct all Employees and visitors to clearly display their identity card and visitor pass whilst on Client's Premises
• Support the Security team in responding to First Aid or Security incidents, and act as Fire Marshal when required.
• Maintain vigilance for any safety or security irregularities, taking appropriate action or escalating issues promptly.
• Report systems malfunction immediately to ensure swift resolution.
• Welcome and manage contractors on site, ensuring compliance with building protocols and security procedures.

Partnership

• Provide support to the wider service team as and when required
• To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
• Provide ad hoc cover and support to other work areas and teams

Qualifications & Skills

• 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
• Immaculate grooming, personal presentation and sense of style
• Comfortable with wearable and mobile tech (radios, headsets, tablets)
• Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
• Must be highly proficient in Outlook, Word, Teams, and Chrome
• Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
• Essential to be able to process large volume of queries across multiple platforms
• Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail