Workplace Experience Host

Mitie Group; Whitehall; On-site; GBP 22,000 - 26,000; Full time

Job summary

Mitie Group seeks a professional receptionist to deliver exceptional front-of-house service for National Grid at our Euston Road office. You will greet visitors, issue badges, manage meeting rooms, and coordinate with hosts to ensure smooth arrivals.

You’ll maintain a tidy reception, handle post and deliveries, support events, and assist with security, health and safety, and compliance tasks. The role is site-based, 40 hours weekly, shifts 7am–7pm, with occasional evenings or weekends as

Qualifications

• Previous experience in a reception/front-of-house role.
• Excellent verbal and written communication.
• Proficient with Microsoft Word, Excel, Outlook.
• Fire Warden and First Aid training or willingness to obtain.

Responsibilities

• Provide warm, professional front-of-house service to visitors and staff.
• Manage arrival reporting, badge issuance, and access control.
• Coordinate meeting room reservations and AV/catering.
• Oversee mail, deliveries, and shared inbox.
• Support VIP and executive needs with catering and logistics.
• Assist with health & safety reporting and fire wardens.
• Maintain reception areas tidy and compliant with SOPs.
• Liaise with building security and facilities teams.
• Ensure adherence to House Rules and policies.

Skills

Reception experience

Customer service

MS Office

Communication skills

Calm under pressure

Fire Warden / First Aid

Tools

Gallagher

Equiem One

Matrix

Job description

Main Duties Key ResponsibilitiesVisitor Management & Guest Experience

Deliver exceptional customer service to all National Grid guests and employees. Represent Mitie in a professional, proficient, and personable manner at all times. Provide a proactive and engaging reception and front-of-house service across all meeting, and guest spaces. Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.

Operate under a \"How Can I Help\" mindset. Provide a warm welcome to National Grid visitors, employees and contractors. Ensuring to stand when guests are approaching the desk. Apply security protocols, issue visitor badges, and ensure building access policies are followed. Maintain a clean, professional, and welcoming reception area. Proactively engage with guests and clients, to ensure a positive experience. Notify hosts of guest arrivals via Teams Chat and direct communication (phone/email). Keep reception areas and guest spaces clean and presentable. Keep reception areas and guest spaces clean and presentable. Answer all calls promptly and professionally using the agreed greeting.

Meeting Rooms & Event Support

Manage meeting room reservations and set-ups, including AV and catering. Oversee visitor office spaces (executive rooms, internal meeting rooms and hot desks). Coordinate meeting rooms set-ups: manage different room set-ups available.

Office Management & Supplies

Ability to guide end-users for FM requests, logging, categorising, and directing issues appropriately. Conduct checks and report maintenance issues promptly. Conduct floor walks, ensuring all spaces are presentable and maintained to the required standard, ensuring they are always in a welcoming and ready condition for guests and colleagues. Order and manage inventory for stationery. Keep communal spaces tidy, well-stocked, and presentable.

Mail & Communication

Manage incoming and outgoing post and deliveries. Oversee the shared inbox and respond/escalate queries as appropriate. Coordinate with building reception and service providers for seamless visitor experiences. Liaise with other offices to ensure consistent and aligned operations.

Community & Culture Support

Assist with local bookings (taxis, restaurants, dry cleaning, etc.) and ad hoc staff requests. Help organise small office events or engagement activities to support a positive workplace culture.

VIP & Executive Support

Respond promptly to requests from the Senior Executives Office and their VIP visitors. Ensure VIP profiling is up to date, flagging any changes to the line manager. Support executive needs with catering, transport, and occasional light admin (e.g., document printing, room booking).

Health & Safety

Ensure risk are flagged and logged with Helpdesk if appropriate. Serve as a trained fire warden (training provided). Support compliance with office wellbeing, safety, and hygiene standards. Ensure daily checks and safety walks are carried out in the office daily and documentations are kept visible and updated.

Compliance & Admin Duties

Ensure thorough shift handovers and adhere to rota punctuality. Provide general administrative support including mail services, purchase orders, and site administration tasks. Support workplace information systems, FM helpdesk requests, and new starter/site orientation activities. Liaise with the building management team to log and get any updates on issues happening in the office and overall building areas. Manage locker allocation for new employees. Attend team meetings when required and ensure adherence to tasks allocated and new processes agreed. Ensure House Rules, Grooming Standards and SOPs are followed at all times. Ensure familiarisation with Mitie policies and procedures accessing them via the Mitie Portal.

Security Awareness

Stay alert and report suspicious behaviour on security incidents to your line manager. Ensure security protocols are followed accordingly. Liaise with building security and site managers as needed. Report any suspicious behaviours and incident to your line manager.

Information Security

Ensure compliance with Mitie and National Grid's information security procedures in all activities. Proactively identify and report security risks to your manager. Report actual and suspected security incidents.

Essential

• Essential Previous experience in a reception or front-of-house role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive, flexible team player with a proactive attitude.
• Ability to remain calm under pressure and consistently deliver high-level customer service.
• Fire Warden and First Aid training (or willingness to obtain).

Desirable

• Experience acting as a facilities or helpdesk services contact.
• Experience of working in environments delivering excellent levels of customer care.
• Familiarity with Visitor Management Systems (e.g. Gallagher, Equiem One, Matrix).

Location & Hours

Site-based, 5 days a week at the office. 40 hours per week, 8 hours per day, shifts from 7:00am to 7pm - on occasion a flexible finishing time based on client needs. Cover the wider team in our Euston Road office when required. Occasional evening support required for events, with time off in lieu offered. Occasional weekends may be required, with advanced notice received and overtime paid.