Receptionist

Avanti West Coast; Crewe; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Final salary pension

Free travel for you and family

Privilege Travel card for leisure

Holiday entitlement up to 37 days

Free journeys on other operators

Job summary

Avanti West Coast is offering an Apprentice Administrator / Receptionist role within its Academy in Crewe. You’ll be the friendly face welcoming learners and staff while supporting admin, events and HR systems.

Training starts now and you’ll earn as you learn, progressing through a Level 3 Business Administrator apprenticeship. Ideal for a proactive, organised individual who enjoys helping others and mastering new digital tools, with no long-term experience required.

Qualifications

• No prior experience required; attitude and willingness to learn are valued.
• Interest in administration, customer service and business support.
• Ability to communicate clearly with learners, colleagues and visitors.

Responsibilities

• Welcome learners, colleagues and visitors as the first friendly face.
• Coordinate training sessions, meetings, room bookings and catering.
• Use email, online platforms and HR systems to keep records up to date.
• Communicate confidently across phone, email and digital channels.
• Make sure rooms, resources and training sessions are ready to go.
• Build practical workplace skills while working towards the apprenticeship.

Skills

Natural communicator

Organised & reliable

Digital tools

Friendly & approachable

Job description

Ready to kick-start your career, gain real-world experience and earn while you learn?

We're looking for a confident, organised and people-focused Apprentice Administrator / Receptionist to join our Academy team.

This isn't your typical desk job. You'll be right at the heart of a busy Academy, gaining valuable hands-on experience while working towards your apprenticeship qualification.

You'll be the friendly face that welcomes our learners, colleagues and visitors, while also becoming the organised, go-to person who helps keep everything running smoothly behind the scenes.

What will you get up to?

No two days will be quite the same. You'll have the opportunity to:

• Welcome people - be the first friendly face our learners, colleagues and visitors see.
• Keep things organised - coordinate training sessions, meetings, room bookings and catering.
• Get digital - use email, online platforms and HR systems to keep information accurate and up to date.
• Connect with people - communicate confidently across phone, email and digital channels.
• Make things happen - make sure rooms, resources and training sessions are ready to go.
• Learn and develop - build practical workplace skills while working towards your apprenticeship qualification.

This apprenticeship is a fantastic opportunity to start building your career while gaining a recognised qualification and valuable workplace experience.

You'll learn from experienced colleagues, take on real responsibilities and develop skills that can open doors to future opportunities in administration, customer service, business support and beyond.

You don't need years of experience. We're more interested in your attitude, enthusiasm and willingness to learn.

More about the apprenticeship

The Level 3 Business Administrator Apprenticeship is a great way to build a career in business support and administration. You'll develop valuable skills in communication, organisation, IT, problem-solving and project coordination, while gaining hands-on experience supporting the organisation and working with customers and colleagues.

Are you our kind of person?

You could be a great fit if you're:

• A natural communicator who enjoys meeting and helping people.
• Organised and reliable, with a good eye for detail.
• Comfortable using - or excited to learn - digital tools and systems.
• Someone who enjoys being busy, getting stuck in and making things happen.
• Friendly, approachable and professional.
• Curious, enthusiastic and ready to learn something new every day.

Must live within a 60 minutes commute of Crewe

Your career starts here.

If you're looking for more than just your first job - if you want to learn, earn, build confidence and start your career with real experience - we'd love to hear from you.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators