Receptionist/Administrator

Avanti West Coast; Crewe; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Final salary pension

Free travel on Avanti West Coast for你u

Privilege Travel card (75% off other)

30 days holiday rising by 1 per year

10 free journeys on other First Group

Job summary

Avanti West Coast is seeking an Apprentice Administrator / Receptionist to be the friendly face at our Academy, welcoming learners, colleagues and visitors while supporting the team with bookings and admin tasks. This Level 3 apprenticeship offers hands-on experience, training sessions coordination, and exposure to HR systems, emails and digital tools as you learn on the job.

You'll learn from experienced colleagues and build workplace skills in administration, customer service and business

Qualifications

• Personable, front-of-house skills and the ability to welcome learners, colleagues and visitors.
• Willingness to learn and develop practical workplace skills during apprenticeship.
• Good eye for detail and ability to coordinate bookings and meetings.

Responsibilities

• Welcome people and act as first friendly face for learners, colleagues and visitors.
• Coordinate training sessions, meetings, room bookings and catering.
• Use email, online platforms and HR systems to keep information accurate and up to date.

Skills

Natural communicator

Organised

Digital tools

Customer service

Education

Level 3 Business Administrator Apprenticeship

Tools

HR systems

Email

Job description

Ready to kick-start your career, gain real-world experience and earn while you learn?

We’re looking for a confident, organised and people-focused Apprentice Administrator / Receptionist to join our Academy team.

This isn’t your typical desk job. You’ll be right at the heart of a busy Academy, gaining valuable hands‑on experience while working towards your apprenticeship qualification.

You’ll be the friendly face that welcomes our learners, colleagues and visitors, while also becoming the organised, go‑to person who helps keep everything running smoothly behind the scenes.

What will you get up to?

No two days will be quite the same. You’ll have the opportunity to:

• Welcome people– be the first friendly face our learners, colleagues and visitors see.
• Keep things organised– coordinate training sessions, meetings, room bookings and catering.
• Get digital– use email, online platforms and HR systems to keep information accurate and up to date.
• Connect with people– communicate confidently across phone, email and digital channels.
• Make things happen– make sure rooms, resources and training sessions are ready to go.
• Learn and develop– build practical workplace skills while working towards your apprenticeship qualification.

This apprenticeship is a fantastic opportunity to start building your career while gaining a recognised qualification and valuable workplace experience.

You’ll learn from experienced colleagues, take on real responsibilities and develop skills that can open doors to future opportunities in administration, customer service, business support and beyond.

You don’t need years of experience. We’re more interested in your attitude, enthusiasm and willingness to learn.

More about the apprenticeship

TheLevel 3 Business Administrator Apprenticeshipis a great way to build a career in business support and administration. You’ll develop valuable skills incommunication, organisation, IT, problem‑sieving and project coordination, while gaining hands‑on experience supporting the organisation and working with customers and colleagues.

Are you our kind of person?

You could be a great fit if you’re:

• natural communicatorwho enjoys meeting and helping people.
• Organised and reliable, with a good eye for detail.
• Comfortable using—or excited to learn—digital tools and systems.
• Someone who enjoys being busy, getting stuck in and making things happen.
• Friendly, approachable and professional.
• Curious, enthusiastic and ready to learn something new every day.

Must live within a 60 minutes commute of Crewe

Your career starts here.

If you’re looking for more than just your first job—if you want to learn, earn, build confidence and start your career with real experience—we’d love to hear from you.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you, we'd love to hear from you! If you don't yet have the skills and experience required for this role but are interested in starting a career with us, you may be eligible to join our 14-month Business Apprenticeship programme, giving you the opportunity to develop the knowledge and experience needed for future roles.

We reserve the right to withdraw this advert at any time due to high volumes of applications

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close‑knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.