Receptionist

HCRG Care Group; Coventry; On-site; GBP 21,000 - 25,000; Full time

Job summary

HCRG Care Group in Coventry is seeking a proactive receptionist and admin support to manage patient information, referrals, and communications within a busy GP practice. The role requires proficient use of EMIS Web and Docman, and the position covers two practices.

You will handle reception duties, maintain GDPR-compliant records, and support audits and reporting while ensuring a high standard of patient care and data accuracy.

Qualifications

• Previous reception experience in a GP or healthcare setting.
• Experience using EMIS Web.
• Experience with Docman.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Ability to prioritise workload in a busy environment.
• Knowledge of NHS referral pathways and e-RS.
• Understanding of medical terminology.
• Experience in primary care administration.

Responsibilities

• Register new patients onto EMIS Web.
• Process patient deductions and transfers.
• Update and amend patient demographic details (address, contact details, GP links).
• Ensure accurate record-keeping in line with NHS guidelines.

Skills

Attention to detail

Organisational skills

Communication

Confidentiality

GDPR awareness

NHS knowledge

Tools

EMIS Web

Docman

Job description

The following content displays a map of the jobs location - Simon House - Bird Street - Coventry

To provide comprehensive reception and administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.

Key Responsibilities

• Register new patients onto EMIS Web
• Process patient deductions and transfers
• Update and amend patient demographic details (address, contact details, GP links)
• Ensure accurate record-keeping in line with NHS guidelines

Document Management (Docman)

• Process incoming clinical documents via Docman
• Accurately code and allocate documents to relevant clinicians
• Scan, upload, and file patient correspondence
• Ensure documents are reviewed and actioned in a timely manner

Task Management

• Manage and action tasks within EMIS Web
• Assign tasks to appropriate clinicians or team members
• Monitor outstanding tasks and ensure timely completion
• Respond to internal task queries efficiently
• Monitor shared practice email inboxes
• Respond to patient and third-party enquiries appropriately
• Forward clinical or urgent queries to relevant staff
• Maintain professional and confidential communication at all times

General Administrative Duties

• Handle general administrative queries from patients and staff
• Assist with audits, data collection, and reporting when required.
• Answer patients calls and cover reception when required.

Compliance & Confidentiality

• Adhere to GDPR and NHS confidentiality guidelines
• Ensure all patient information is handled securely
• Follow practice policies and procedures

Person Specification

• Previous Receptionist experience (preferably in a GP or healthcare setting)
• Experience using EMIS Web
• Experience with Docman
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills
• Ability to prioritise workload in a busy environment
• Knowledge of NHS referral pathways and e-RS
• Understanding of medical terminology
• Experience in primary care administration
• Fast-paced GP practice setting
• High volume of patient data and administrative tasksTeam-based working with clinicians and admin staff