Medical Receptionist (Care Navigator)

Kent Local Medical Committee; Ashford; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Kingsnorth Medical Practice is seeking a friendly receptionist to join our reception team. The role involves greeting patients, managing appointments, handling enquiries, and supporting the PHCT with smooth daily operations.

We aim to maintain a welcoming environment with a close-knit team of partners, nurses, and support staff at our semi-rural location in Ashford. Interviews will be held Friday, 24th July 2026.

Qualifications

• Good literacy and numeracy.
• Customer service experience.
• Good computer skills and familiarity with Microsoft Office.

Responsibilities

• Greet and assist patients at reception and handle enquiries.
• Book appointments and maintain clinic books.
• Register new patients and process paperwork.
• Maintain surgery lists and appointment systems.
• Answer phone calls and pass messages to the appropriate staff.
• Open/close procedures and secure the building at the end of day.

Skills

Customer service

Telephone skills

Computer skills

Literacy & numeracy

Microsoft Office

Education

No formal qualification required

Tools

Microsoft Office

EMIS Web

Docman

Job description

Monday – 8.00am – 12.00pm, Thursday – 8.00am – 12.00pm and Friday – 8.00am – 12.00pm

INTERVIEWS WILL TAKE PLACE ON FRIDAY 24th JULY 2026.

Kingsnorth Medical Practice is looking for a friendly, motivated, responsible, conscientious and reliable person to join the reception team.

There will be the opportunity for overtime.

Kingsnorth Medical Practice is located in a semi-rural location. We are a close-knit sociable team with 4 Partners, 8 Salaried GPs, 3 Nurses, 3 HCAs, Reception Team, Administration Team and a Pharmacy Technician.

Main duties of the job

• Care Navigation
• Dealing with patients at the reception desk
• Responding to requests from patients, the team and outside agencies
• Registration of new patients
• Completion of opening and closing procedures for the Practice
• Responsible for carrying out a wide range of duties

Be a front-line advocate for Kingsnorth Medical Practice.

Assist patients to make the best use of the services provided within the Practice.

Work in Partnership with the whole Primary Health Care Team (PHCT) ensuring excellent communication.

RESPONSIBILITIES

At the start of the day entering the building and disabling the burglar alarm. Receptionists should exercise caution when opening up and if there are any signs of a break-in remain outside until other members of staff arrive.

On entering the building ensuring that the telephones are switched to day-service and that all equipment is operational and the main computer terminals have been switched on.

Make appointments and assist patients with the enquiries or queries.

Maintenance of the surgery list, clinic books and computerised appointment systems.

Receiving patients in reception and checking their names off surgery lists.

Registering new patients, ensuring all paperwork is duly completed and passed on to the Registration Co-Ordinator.

Answering the telephone and dealing with patient enquiries as referred to above.

The taking and passing of messages, ensuring that all messages are passed to the most appropriate person.

Receiving requests and organising home visits.

Open and process incoming mail according to practice procedure in line with Docman 10.

Pulling and checking of notes for surgeries and clinics if required. Re-filing notes at the end of every session when required.

Ensure patients are informed about fees etc. and that all appropriate fees have been collected before patients are seen by Doctor or Practice Nurse.

Sort prescriptions, after signature by the doctor, for patients or their authorised representative to collect. Ensure that prescriptions collected by designated representatives are recorded and signed for in the appropriate record book.

Ensure stocks of forms and stationery are maintained in Reception and that the Reception Manager or appropriate person is informed of any stock deficiencies.

At the end of the day ensuring that all computers are logged out and that all electrical equipment has been switched off where appropriate.

Ensure that all doors and windows have been secured and fire doors closed.

Ensure that the identified boxes and cupboards have been locked and keys secured in key safe.

Switching the telephone to the on-call service.

Setting burglar alarms and ensuring the security of the building.

Arrange special and private appointments as directed.

Checking and dealing with correspondence as directed, ensuring that the paperwork and task are processed promptly on a daily basis.

At the end of every session, where appropriate, ensure that all outstanding issues are handed over to the incoming receptionist.

Make sure that all post is dispatched at the end of the day.

All staff members are responsible for co-operating with the development and implementation of KMP policies and guidance as part of their duties and responsibilities.

New documents will be disseminated electronically by the Practice Manager or her deputy to ensure all clinical and administrative personnel are aware of and understand the implication of any document.

All staff members are expected to work in accordance with the NHS Code of Confidentiality.

N.B. The Job Description is not intended to be restrictive and may change as a result of service requirements in consultation with the post-holder. The job description will be formally reviewed in the light of practices as part of the annual Individual Performance Review Process.

Essential criteria

• Good standard of literacy and numeracy
• Customer Service Experience
• Good computer skills
• Excellent telephone skills
• Microsoft Office Experience

Desirable criteria

• Knowledge of EMIS Web Clinical Software
• Knowledge of Docman Document Management System
• Previous experience of working in a Medical Practice

Kingsnorth Medical Practice Ashford Road, Kingsnorth Ashford United Kingdom TN23 3ED