Receptionist

The Groucho Club; City of Westminster; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Wagestream

Nutritious meals

Employee Assistance Programme

Refer a Friend Scheme

Job summary

The Groucho Club in Soho is seeking a warm, professional Receptionist to join our Front of House team and create exceptional first impressions for members and guests.

As a key first contact, you will manage arrivals, reservations and enquiries with hospitality, organisation and genuine warmth, ensuring every interaction reflects our creative, welcoming spirit. This full-time, on-site role offers a collaborative environment and opportunities to engage with a vibrant arts community.

Qualifications

• Previous experience in reception, front of house, hospitality, private members' clubs, hotels or a similar customer-facing environment.
• A genuine passion for hospitality and creating memorable experiences for guests and members.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with a wide range of people.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A calm, positive and solutions-focused approach, particularly during busy service periods.
• High attention to detail and accuracy when handling bookings, reservations and administrative tasks.
• Comfortable using hotel, booking or reservation systems and other digital platforms.
• Professional, polished and presentable, with a warm and welcoming manner.
• A team player who builds strong relationships and collaborates effectively across departments.
• Able to handle confidential information with discretion and professionalism.
• Flexible and adaptable, with a willingness to support the wider Club operation when required.
• Passionate about culture, creativity and the community that makes The Groucho Club unique.

Responsibilities

• Acting as the welcoming face of The Groucho Club, providing a warm and professional greeting to all members, guests and visitors.
• Delivering exceptional customer service, ensuring every interaction reflects the Club's values and standards.
• Managing member and guest arrivals, departures and enquiries efficiently and accurately.
• Building strong relationships with members, becoming familiar with their preferences and supporting a personalised experience.
• Operating reception desks during opening hours and maintaining a positive, energetic presence within the Club.
• Managing restaurant reservations and attendance, guiding members and guests to the most suitable dining experiences.
• Supporting bedroom reservations, guest check-ins and check-outs, and coordinating closely with Housekeeping to ensure a seamless stay.
• Answering telephone, email and in-person enquiries promptly and professionally.
• Coordinating post, transportation requests and other member services as required.
• Maintaining accurate reception records, daily reports, guest information and lost property logs.
• Keeping up to date with Club events, activities and bookings, communicating relevant information across departments.
• Promoting Club events, facilities and services to members and guests.
• Ensuring reception areas are clean, organised and presentable at all times.
• Escalating member concerns or operational issues appropriately and supporting effective problem resolution.
• Working collaboratively with colleagues across the Club to deliver an outstanding member and guest experience.

Skills

Hospitality

Customer service

Communication skills

Organisational skills

Team player

Discretion

Problem solving

Booking systems

Tools

Booking systems

Job description

The Groucho exists to keep Soho’s artistic, liberal
spirit burning bright, and to champion London’s role as a creative powerhouse
on the world stage. A joyful, generous and welcoming space for ideas, creative
life and the occasional late night.

Born in 1985 as the antidote to the cloistered
gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a
radical idea: that good company is the kind chosen by ideas rather than status,
that emerging voices belong in the same room as established ones, and that
culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we
do. We exist to facilitate the conversations that shape culture now and next,
to back the people making it, and to keep Soho generous, welcoming and alive to
creative possibility. We host, we don’t serve.

Members and guests are people we know, not names on a
list.

We are
looking for a warm, professional and service-driven Receptionist to join our
Front of House team and help create exceptional first impressions for everyone
who walks through our doors.

As one of
the first points of contact for members, guests and visitors, you will play a
central role in shaping the member experience. Combining outstanding
hospitality, strong organisation and excellent communication skills, you will
ensure that every interaction reflects the welcoming and creative spirit of The
Groucho Club.

Working
closely with the Head of Front of House, Reception Manager and wider Club
teams, you will manage arrivals, reservations, enquiries and daily reception
operations while building strong relationships with our members and guests. You
will be an ambassador for the Club, delivering a seamless and memorable
experience with professionalism, confidence and genuine warmth.

At The
Groucho Club, hospitality is about creating connections and making people feel
at home. This role is integral to delivering the personalised service and
welcoming atmosphere that define our community.

What You'll Be Doing

• Acting as the welcoming face of The Groucho Club, providing a warm and
  professional greeting to all members, guests and visitors.
• Delivering exceptional customer service, ensuring every interaction
  reflects the Club's values and standards.
• Managing member and guest arrivals, departures and enquiries efficiently
  and accurately.
• Building strong relationships with members, becoming familiar with their
  preferences and supporting a personalised experience.
• Operating reception desks during opening hours and maintaining a
  positive, energetic presence within the Club.
• Managing restaurant reservations and attendance, guiding members and
  guests to the most suitable dining experiences.
• Supporting bedroom reservations, guest check-ins and check-outs, and
  coordinating closely with Housekeeping to ensure a seamless stay.
• Answering telephone, email and in-person enquiries promptly and
  professionally.
• Coordinating post, transportation requests and other member services as
  required.
• Maintaining accurate reception records, daily reports, guest information
  and lost property logs.
• Keeping up to date with Club events, activities and bookings,
  communicating relevantinformation across departments.
• Promoting Club events, facilities and services to members and guests.
• Ensuring reception areas are clean, organised and presentable at all
  times.
• Escalating member concerns or operational issues appropriately and
  supporting effective problem resolution.
• Working collaboratively with colleagues across the Club to deliver an
  outstanding member and guest experience.

What Makes You a Great Fit

• Previous
  experience in reception, front of house, hospitality, private members' clubs,
  hotels or a similar customer-facing environment.
• A genuine
  passion for hospitality and creating memorable experiences for guests and
  members.
• Excellent
  communication and interpersonal skills, with the confidence to engage
  professionally with a wide range of people.
• Strong
  organisational skills and the ability to manage multiple priorities in a
  fast-paced environment.
• A calm,
  positive and solutions-focused approach, particularly during busy service
  periods.
• High
  attention to detail and accuracy when handling bookings, reservations and
  administrative tasks.
• Comfortable
  using hotel, booking or reservation systems and other digital platforms.
• Professional,
  polished and presentable, with a warm and welcoming manner.
• A team
  player who builds strong relationships and collaborates effectively across departments.
• Able to
  handle confidential information with discretion and professionalism.
• Flexible
  and adaptable, with a willingness to support the wider Club operation when
  required.
• Passionate
  about culture, creativity and the community that makes The Groucho Club unique.

Why You'll Love It Here

• 28 days holiday including bank
  holidays, pro-rata.
• Wagestream to support your
  financial wellbeing.
• Nutritious meals prepared by
  our team.
• Employee Assistance Programme
  with Hospitality Action.
• Refer a Friend Scheme – earn up to £1,000
  when you successfully refer a friend.

The Groucho Club is an equal opportunity employer. All aspects of employment
including the decision to hire, promote, discipline, or discharge, will be
based on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, colour, religion, marital status, age,
national origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender identity or
expression.