Restaurant Assistant Manager

The Groucho Club; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Wagestream

Pension scheme

Employee Assistance Programme

Job summary

The Groucho Club in London seeks an experienced Restaurant Assistant Manager to support the day-to-day operations at The Dining Room and Bernie's.

You will lead by example, deliver warm, attentive service, coach a high-performing team and collaborate with Kitchen, Events and Reception to ensure a seamless member experience.

If you thrive in fast-paced premium hospitality and want to contribute to Soho’s iconic venue, we'd love to hear from you.

Qualifications

• Previous supervisory or management experience within a restaurant, members' club, hotel or premium hospitality environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong understanding of restaurant operations and front-of-house management.
• A confident and approachable leader who enjoys developing and motivating others.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and professional under pressure with excellent problem-solving abilities.
• Commercial awareness and an understanding of how to balance service excellence with business performance.
• High attention to detail and a commitment to maintaining exceptional standards.
• A proactive, positive attitude and willingness to take ownership when needed.
• Flexibility, professionalism and enthusiasm to contribute to the continued success of The Groucho Club.

Responsibilities

• Supporting the Restaurant Manager in the daily operation of The Dining Room and Bernie's.
• Leading by example on the floor to deliver warm, attentive and personalised service.
• Supervising service periods and ensuring smooth, efficient operations across both venues.
• Building strong relationships with members and guests, creating a welcoming and engaging environment.
• Assisting with team scheduling, shift management and daily operational briefings.
• Coaching, mentoring and developing team members to deliver exceptional service standards.
• Supporting recruitment, onboarding and training of new team members.
• Monitoring service quality, cleanliness, presentation and restaurant readiness.
• Handling guest feedback and resolving issues professionally and confidently.
• Assisting with stock control, ordering, inventory management and till reconciliation.
• Supporting the achievement of sales, profitability and departmental performance targets.
• Working collaboratively with Kitchen, Events, Reception and other departments to deliver a seamless member experience.
• Ensuring compliance with health and safety, food safety, licensing and company policies.
• Supporting operational projects, process improvements and initiatives that enhance the guest experience

Skills

Supervisory experience

Hospitality excellence

Front-of-house management

Communication skills

Organisational skills

Problem-solving

Leadership

Job description

About The Groucho Club

The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

About The Groucho Club

The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don’t serve.

Members and guests are people we know, not names on a list.

Restaurant Assistant Manager

We're looking for an experienced, motivated and guest-focused Assistant Restaurant Manager to support the day-to-day operation of our restaurants, The Dining Room and Bernie's.

This is a hands-on leadership role where you'll work closely with the Restaurant Manager to deliver exceptional hospitality, maintain outstanding service standards and lead an engaged, high-performing team. You'll play a key role in ensuring smooth daily operations, developing team members and creating memorable experiences for our members and guests.

We're looking for someone who thrives in a fast-paced hospitality environment, leads with positivity and professionalism, and enjoys being at the heart of service. If you're passionate about hospitality, operational excellence and people development, we'd love to hear from you.

What You’ll Be Doing

• Supporting the Restaurant Manager in the daily operation of The Dining Room and Bernie's.
• Leading by example on the floor to deliver warm, attentive and personalised service.
• Supervising service periods and ensuring smooth, efficient operations across both venues.
• Building strong relationships with members and guests, creating a welcoming and engaging environment.
• Assisting with team scheduling, shift management and daily operational briefings.
• Coaching, mentoring and developing team members to deliver exceptional service standards.
• Supporting recruitment, onboarding and training of new team members.
• Monitoring service quality, cleanliness, presentation and restaurant readiness.
• Handling guest feedback and resolving issues professionally and confidently.
• Assisting with stock control, ordering, inventory management and till reconciliation.
• Supporting the achievement of sales, profitability and departmental performance targets.
• Working collaboratively with Kitchen, Events, Reception and other departments to deliver a seamless member experience.
• Ensuring compliance with health and safety, food safety, licensing and company policies.
• Supporting operational projects, process improvements and initiatives that enhance the guest experience

What Makes You a Great Fit

• Previous supervisory or management experience within a restaurant, members' club, hotel or premium hospitality environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong understanding of restaurant operations and front-of-house management.
• A confident and approachable leader who enjoys developing and motivating others.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and professional under pressure with excellent problem-solving abilities.
• Commercial awareness and an understanding of how to balance service excellence with business performance.
• High attention to detail and a commitment to maintaining exceptional standards.
• A proactive, positive attitude and willingness to take ownership when needed.
• Flexibility, professionalism and enthusiasm to contribute to the continued success of The Groucho Club.

Why You’ll Love It Here

• Competitive salary .
• 30 days holiday inc. bank holidays, pro-rata
• Wagestream to support your financial wellbeing
• Nutritious meals made by our team
• Pension scheme
• Employee Assistance Programme with Hospitality Action
• Refer a Friend Scheme – earn up to £1,000 when you successfully refer a friend.
• And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London’s best members.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.

No agency support required, direct candidates only, please.