Receptionist

The Groucho Club; Greater London; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Wagestream

Nutritious meals

Pension scheme

Employee Assistance Programme

Refer a Friend

Job summary

The Groucho Club in London is seeking a warm, professional Receptionist to join our Front of House team and help create exceptional first impressions for everyone who walks through our doors. You will be the welcoming face for members, guests and visitors, delivering outstanding hospitality, coordinating arrivals, reservations and enquiries with strong organisational and communication skills.

Working with Head of Front of House and wider Club teams, you will uphold the Club's values, promote

Qualifications

• Previous experience in reception, front of house, hospitality, private members' clubs, hotels or a similar customer-facing environment.
• Excellent communication and interpersonal skills with the confidence to engage professionally with a wide range of people.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A calm, positive and solutions-focused approach during busy service periods.
• Attention to detail when handling bookings and administrative tasks.

Responsibilities

• Acting as the welcoming face of The Groucho Club, providing a warm and professional greeting to all members, guests and visitors.
• Delivering exceptional customer service, ensuring every interaction reflects the Club's values and standards.
• Managing member and guest arrivals, departures and enquiries efficiently and accurately.
• Building relationships with members and supporting a personalised experience.
• Operating reception desks during opening hours and maintaining a positive presence.
• Managing restaurant reservations and attendance, guiding members and guests to dining experiences.
• Coordinating bedroom reservations, guest check-ins and check-outs with Housekeeping.
• Answering telephone, email and in-person enquiries promptly and professionally.
• Coordinating post, transportation requests and other member services as required.
• Maintaining reception records, daily reports, guest information and lost property logs.
• Keeping up to date with events, activities and bookings and communicating across departments.
• Promoting Club events, facilities and services to members and guests.
• Ensuring reception areas are clean, organised and presentable at all times.
• Escalating concerns and supporting problem resolution.
• Collaborating across the Club to deliver an outstanding member and guest experience.

Skills

Reception experience

Hospitality mindset

Communication skills

Organisation

Confidentiality

Tools

Reservation systems

Job description

About The Groucho Club

The Groucho exists to keep Soho’s artistic, liberal spirit burning bright, and to champion London’s role as a creative powerhouse on the world stage. A joyful, generous and welcoming space for ideas, creative life and the occasional late night.

Born in 1985 as the antidote to the cloistered gentlemen’s clubs of London’s Mayfair, The Groucho Club was founded on a radical idea: that good company is the kind chosen by ideas rather than status, that emerging voices belong in the same room as established ones, and that culture is made through conversation, collision and curiosity.

Forty years on, that belief still drives everything we do. We exist to facilitate the conversations that shape culture now and next, to back the people making it, and to keep Soho generous, welcoming and alive to creative possibility. We host, we don’t serve.

Members and guests are people we know, not names on a list.

Receptionist

We are looking for a warm, professional and service-driven Receptionist to join our Front of House team and help create exceptional first impressions for everyone who walks through our doors.

As one of the first points of contact for members, guests and visitors, you will play a central role in shaping the member experience. Combining outstanding hospitality, strong organisation and excellent communication skills, you will ensure that every interaction reflects the welcoming and creative spirit of The Groucho Club.

Working closely with the Head of Front of House, Reception Manager and wider Club teams, you will manage arrivals, reservations, enquiries and daily reception operations while building strong relationships with our members and guests. You will be an ambassador for the Club, delivering a seamless and memorable experience with professionalism, confidence and genuine warmth.

At The Groucho Club, hospitality is about creating connections and making people feel at home. This role is integral to delivering the personalised service and welcoming atmosphere that define our community.

What You'll Be Doing

• Acting as the welcoming face of The Groucho Club, providing a warm and professional greeting to all members, guests and visitors.
• Delivering exceptional customer service, ensuring every interaction reflects the Club's values and standards.
• Managing member and guest arrivals, departures and enquiries efficiently and accurately.
• Building strong relationships with members, becoming familiar with their preferences and supporting a personalised experience.
• Operating reception desks during opening hours and maintaining a positive, energetic presence within the Club.
• Managing restaurant reservations and attendance, guiding members and guests to the most suitable dining experiences.
• Supporting bedroom reservations, guest check-ins and check-outs, and coordinating closely with Housekeeping to ensure a seamless stay.
• Answering telephone, email and in-person enquiries promptly and professionally.
• Coordinating post, transportation requests and other member services as required.
• Maintaining accurate reception records, daily reports, guest information and lost property logs.
• Keeping up to date with Club events, activities and bookings, communicating relevant information across departments.
• Promoting Club events, facilities and services to members and guests.
• Ensuring reception areas are clean, organised and presentable at all times.
• Escalating member concerns or operational issues appropriately and supporting effective problem resolution.
• Working collaboratively with colleagues across the Club to deliver an outstanding member and guest experience.

What Makes You a Great Fit

• Previous experience in reception, front of house, hospitality, private members' clubs, hotels or a similar customer-facing environment.
• A genuine passion for hospitality and creating memorable experiences for guests and members.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with a wide range of people.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A calm, positive and solutions-focused approach, particularly during busy service periods.
• High attention to detail and accuracy when handling bookings, reservations and administrative tasks.
• Comfortable using hotel, booking or reservation systems and other digital platforms.
• Professional, polished and presentable, with a warm and welcoming manner.
• A team player who builds strong relationships and collaborates effectively across departments.
• Able to handle confidential information with discretion and professionalism.
• Flexible and adaptable, with a willingness to support the wider Club operation when required.
• Passionate about culture, creativity and the community that makes The Groucho Club unique.

Why You'll Love It Here

• Competitive salary.
• 28 days holiday including bank holidays, pro-rata.
• Wagestream to support your financial wellbeing.
• Nutritious meals prepared by our team.
• Pension scheme.
• Employee Assistance Programme with Hospitality Action.
• Refer a Friend Scheme – earn up to £1,000 when you successfully refer a friend.

Equal Opportunities

The Groucho Club is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression.

No agency support required, direct candidates only, please.