Receptionist

Oswalds; City of Westminster; Sur place; GBP 32 000 - 47 000; Plein temps

Avantages offerts par ce poste

28 days holiday per year (including BH

Birthday day off

Discretionary service charge

Private medical insurance

Private dental insurance

Cycle to Work Scheme

Well-being days

Employee Assistance Programme – Hospit

Company doctor

Eyecare vouchers

In-house industry training

Sponsored social events

Recommend a friend bonus of £1,000

Online retail discounts

Free English Classes

Freshly prepared meals on duty

Résumé du poste

RB Holdings is seeking a receptionist for Oswald’s in London to deliver a warm, professional welcome to members and guests. You will manage bookings, handle calls and emails, and act as a crucial communication link across departments.

We value confident communicators with strong organisation, discretion, reliability, and a genuine passion for guest service. The role features a 5‑day rota with evenings and some weekend shifts.

Qualifications

• Experience in luxury hotel, restaurant or private member’s club advantageous.
• Confident communicator with excellent organisational skills.
• Discreet, reliable, and team-oriented with a passion for customer service.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Responsabilités

• Create a warm, professional, and welcoming first impression for all members and their guests
• Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquires promptly and professionally
• Act as a key point of communication between members, guests, and departments
• Respond to inquiries and requests calmly while maintaining high service standards

Connaissances

Confident communicator

Excellent organisational skills

Discreet

Reliable

Team-oriented

Customer service

Description du poste

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Receptionist to join our Front of House team at Oswald’s, with the opportunity to earn up to £47,000 p/a!

Why work with us as a Receptionist?

• Earnings of up to £32,000 per annum + discretionary service charge
• 28 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-beingdays with our Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with BUPA
• Private dental insurance with BUPA
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1,000
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty
• And more!

Working Hours:

• 5 day working week between Monday – Saturday on a rota basis (seven shifts a week).
• Shifts will include evenings, flexibility is essential
• Bank Holidays and the Christmas period off – our venues are closed.

What you will do:

• Create a warm, professional, and welcoming first impression for all members and their guests
• Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquires promptly and professionally
• Act as a key point of communication between members, guests, and departments
• Respond to inquiries and requests calmly while maintaining high service standards

What are we looking for?

• Experience of working in a luxury hotel, restaurant or private member’s club advantageous
• Confident communicator with excellent organisational skills
• Discreet, reliable, and team-oriented, with a genuine passion for customer service
• The ability to multitask and remain calm under pressure in a fast-paced environment