Receptionist

RB Holdings; City Of London; Sur place; GBP 15 000 - 21 000; Temps partiel

Avantages offerts par ce poste

33 days holiday

Private medical and dental insurance

Discounted gym membership

Employee Assistance Programme

Cycle to Work scheme

Recommend a Friend bonus

Complimentary meals on duty

Résumé du poste

RB Holdings is seeking a Receptionist for Loulou’s Nightclub at 5 Hertford Street in London. You will welcome members and guests, manage bookings and inquiries, and work with restaurant teams to ensure seamless service and outstanding guest experiences.

The role involves 3 days per week (Wed–Sat) with evening hours, a pro‑rated benefits package, complimentary meals on duty, and opportunities to develop within a discreet, high‑end hospitality group.

Qualifications

• Previous experience in a luxury hospitality or fine dining environment.
• Strong leadership and team development skills.
• Excellent understanding of luxury food, beverage and service standards.
• Exceptional communication and member-facing service skills.

Responsabilités

• Welcome all members and guests professionally, creating a warm, personalised first impression.
• Manage reservations, inquiries and member requests with attention to detail for a seamless guest experience.
• Collaborate with restaurant colleagues to support efficient service delivery and member satisfaction.

Connaissances

Hospitality

Reception

Customer service

Communication

Teamwork

Outils

POS systems

Description du poste

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Receptionist to join our team in Loulou’s Nightclub at 5 Hertford Street.

Why work with us as a Receptionist?

• 33 days' holiday, including bank holidays (on a pro rata basis)
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours:

• 3 days per week (Wednesday- Saturday) 25 hours
• Evening shifts from 4pm- 12pm/1am
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What you will do:

• Ensure all members and guests are welcomed professionally, creating a warm and personalised first impression at all times.
• Maintain excellent attention to detail when managing reservations, enquiries, and member requests to ensure a seamless guest experience.
• Demonstrate strong communication and teamwork by working closely with restaurant colleagues to support efficient service delivery and member satisfaction.

What are we looking for?

• Previous experience in a similar role within a luxury hospitality or fine dining environment.
• Strong leadership and team development skills.
• Excellent understanding of luxury food, beverage and service standards.
• Exceptional communication and member-facing service skills.