Receptionist

5-Hertford-Street; City of Westminster; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

33 days' holiday (incl. bank holidays)

Private medical and dental insurance

Discounted gym membership

Employee Assistance Programme

Cycle to Work scheme

£1,000 Recommend a Friend bonus

Complimentary meals on duty

Job summary

RB Holdings is seeking a Receptionist for Loulou’s Nightclub at 5 Hertford Street in London. You will welcome members and guests, handle reservations, and respond to enquiries with personalised service.

Ideal candidates have luxury hospitality experience, excellent communication, and a passion for high standards of luxury food and service. Evening and weekend availability is required for this 25-hour weekly role.

Qualifications

• Previous experience in a luxury hospitality or fine dining environment.
• Strong communication and guest-service focus.
• Ability to work evenings and weekends.

Responsibilities

• Welcome members and guests professionally, creating a warm, personalised first impression.
• Manage reservations, enquiries and member requests with attention to detail for a seamless guest experience.
• Collaborate with restaurant colleagues to support efficient service delivery and member satisfaction.

Skills

Hospitality experience

Luxury service standards

Communication skills

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Receptionist to join our team in Loulou’s Nightclub at 5 Hertford Street.

Why work with us as a Receptionist?

• 33 days' holiday, including bank holidays (on a pro rata basis)
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours:

• 3 days per week (Wednesday- Saturday) 25 hours
• Evening shifts from 4pm- 12pm/1am
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What you will do:

• Ensure all members and guests are welcomed professionally, creating a warm and personalised first impression at all times.
• Maintain excellent attention to detail when managing reservations, enquiries, and member requests to ensure a seamless guest experience.
• Demonstrate strong communication and teamwork by working closely with restaurant colleagues to support efficient service delivery and member satisfaction.

What are we looking for?

• Previous experience in a similar role within a luxury hospitality or fine dining environment.
• Strong leadership and team development skills.
• Excellent understanding of luxury food, beverage and service standards.
• Exceptional communication and member-facing service skills.