Receptionist

Williams Lea; City Of London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Salary sacrifice schemes

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Receptionist to join our London team. You will be the first point of contact for callers and visitors, delivering exceptional customer service and supporting the office with switchboard duties and admin tasks.

The role requires at least two years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment on a fully onsite basis with 40-hour weeks.

Qualifications

• Minimum of two-year receptionist, switchboard or administrative experience.
• Exceptional customer service and communication skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Answer incoming calls on a multi-line system in a cordial, professional manner.
• Greet clients and visitors with warmth and professionalism.
• Notify employees of visitor arrivals when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on deadlines and issues.
• Handle confidential documents and information.

Skills

Customer service

Phone etiquette

Multi-line phone system

Communication skills

Tools

Microsoft Word

Excel

Job description

ReceptionistSalary £32,000 per annum plus company benefitsLocation: London, WC2R 0EXContract: Full Time, PermanentShifts: 40 hours per week, Monday to Friday 8.30am to 5.30pm with 1 hour unpaid lunch breakWork Model: Fully onsiteWilliams Lea seeks a Receptionist to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe Receptionist is the first point of contact for those calling or visiting our client’s office. As brand ambassador, this role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will include handling switchboard calls, providing services to guests and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.Key responsibilitiesAnswer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.Provide high level services to staff, clients and guests.Communicate with manager and client on job or deadline issues.Handle additional projects as assigned. Handle sensitive and/or confidential document and information.Personal attributesMinimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.Exceptional customer service skills to effectively great and communicate with callers and visitors.Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.Ability to work in a fast-paced team environment.Ability to effectively and professionally communicate with co-workers and clients.Attention to detail with an emphasis on accuracy and quality.Intermediate computer skills including Microsoft Word and ExcelAbility to prioritise work to balance multiple projects and deadlines.Excellent verbal and written communication skills.Self-motivated and the ability to multi-taskRewards and Benefits:We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] our Privacy Notice http://www.williamslea.com/privacy-statement