Floor Support Assistant

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Life Assurance

Dental Insurance

Health Assessments

Cycle-to-work

Job summary

Williams Lea is seeking a Floor Support Assistant in London to perform floor support operations, including filing, mail handling, and general admin duties. You will maintain filing systems, log documents in the practice management system, and support billing and client data processes while ensuring high service levels for blue‑chip clients.

The role is fully onsite, Monday–Friday, 9am–5:30pm, 37.5 hours per week, with a strong emphasis on accuracy, organisation, and courteous client interactions

Qualifications

• Excellent customer service skills and ability to liaise with clients.
• Strong attention to detail and accuracy with a right-first-time approach.
• Effective teamwork and clear communication under pressure.

Responsibilities

• Deliver an exceptional filing and mail management service.
• Handle client documents and maintain tidy, organised work areas.
• Operate practice management systems to log and record documents.
• Provide photocopying, scanning and printing as per instructions.
• Support billing data collection and client forecasting information.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Job description

Floor Support AssistantSalary: £30,305 per annum, plus company benefitsLocation: London, EC2V 7AWContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid breakWork model: Fully onsiteWilliams Lea seeks a Floor Support Assistant to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.Key responsibilitiesDelivering an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsHandle and administer closed files as requestedFiling and file housekeepingUnderstanding and processing of principle documentsMaintain all filing and work areas in a tidy and orderly mannerCollect file and documents from client areas and return files to shelvesSort, scan, rename, distribute incoming mail to the dedicated centralised filing areaMaintain equipment to a good working order and troubleshoot problems, place service calls when neededFollow all stock and consumable procedures. Replenish copiers with all consumablesPrioritise jobs and run them to meet customer requirements and deadlinesProvide photocopying, scanning, and printing as per customer instructionsCollect and accurately input monthly forecast informationCollect and complete any information required for billing or client charge back dataUtilise appropriate paperworkEnsure that job requests are tracked on system properly before beginning new requestUnderstand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideasBinding final form documentsExtensive computer and data related tasksUsage of internal and external portals/systemsAdding contacts to the clients databaseDeal with any customer enquires in a prompt and efficient mannerAccept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreementsCommunicate with customers on job or deadlines issuesPersonal attributesExcellent customer service skills, confident in liaising with Clients and strong communication skillsStrong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitudeAbility to work under pressure within tight deadlines with flexible approachContinual improvement mentality, open and receptive to feedbackBuild and grow relationships with key Clients and service usersProvide high levels of customer service and end user communication at all timesOwnership for work produced in terms of the final product e.g. consistency, accuracy and qualityLiaise directly with the Team Leader regularly providing updates on workflow, deadlines and issuesEnsure seamless hand-overs between other team operatorsLiaise with the Client and all departments in a professional and helpful mannerFollow all operational procedures as determined and authorisedDemonstrate the ability to work within a team environmentUndertake any required training and learn technology developmentsRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement