Office Services Operator

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Salary sacrifice schemes

Retail vouchers

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking an Office Services Operator in London to deliver professional print, mail and office services to employees and contractors on-site. The role emphasizes accuracy and customer service, helping ensure deadlines are met and high-quality work is produced.

You will scan, print, post, organise couriers, and assist with stationery while working as part of a team to provide efficient client service.

Qualifications

• Experience in post room and reprographics preferred but not essential.
• Strong PC skills with Microsoft Word and Excel.
• Excellent customer service skills.

Responsibilities

• Scan, print and copy documents with quality checks.
• Handle incoming post; sort and email to relevant departments.
• Deal with outgoing post; franking and Royal Mail processing; book couriers.
• Web with couriers and manage incoming couriers efficiently.
• Assist with stationery; stock checks and reorders.
• Support colleagues and work as a team to achieve best results.

Skills

Customer service

Microsoft Word

Microsoft Excel

Teamwork

Positive attitude

Tools

Print & scan devices

Job description

Office Services OperatorSalary: £30,303 per annum plus company benefitsLocation: London, EC2AContract: 6 month Fixed Term Contract, Full TimeShifts: 37.5 hours per week, Monday – Friday working rotating shifts between 07.00 and 22.00 with 1 hour unpaid breakWork Model: Fully onsiteWilliams Lea seeks an Office Services Operator to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe role of Office Services Operator is to provide professional office services, print and mail room service to all employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer first and foremost, demonstrating excellent customer service skills while helping to run an efficient service.Key responsibilitiesScan, print and copy documents for the client making sure work is quality checked and sent back correctly.Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.Deal with outgoing post by Franking/Royal Mail click and crop.Book couriers and deal with incoming couriers quickly and efficiently.Build relationship with clients and manage their perceptions and expectations.Support colleagues and work as a team in order to achieve the best results for clients.Comply with departmental procedures.Assist with stationery. Check and stock cupboards, record items that need ordering.Personal attributesA willing and enthusiastic attitude.Strong PC skills with knowledge of Microsoft Word and Excel.Previous Post room and Reprographics experience would be preferable but not essential.Good customer service skills.Able to think outside the box and make decisions if required in the absence of the Senior Operator.Able to handle difficult situations well and to act appropriatelyDisplay an adaptable and flexible approach.Team player – not only within the team but happy to help out wherever required to get the job done.Rewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays (pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement