Receptionist

Front Office AI Limited; City Of London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted hotel stays

Heka wellness allowance

Salary sacrifice schemes

Enhanced parental leave

Annual events

Learning and development programmes

Wisdom Wellbeing support

Meals on duty

On-site parking

Uniforms provided

Job summary

The Athenaeum is a luxury hotel in a prominent London location, seeking a proactive Hotel Receptionist to welcome guests, manage front desk operations and ensure a warm, seamless experience from arrival to departure.

You will handle reservations, respond to inquiries, and coordinate with departments to resolve issues, contributing to a thoughtful and memorable stay for guests.

Qualifications

• Proven ability to provide warm, professional service.
• Excellent communication and interpersonal skills.
• Ability to work calmly in a fast-paced hotel environment.

Responsibilities

• Assist guests during check-in and check-out processes.
• Effectively manage reservations and respond to guest inquiries.
• Address guest issues and coordinate with teams to ensure a seamless stay.

Skills

Guest service excellence

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Job description

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

The Athenaeum is an independent, family-owned luxury hotel and residences, offering a refreshingly natural approach to five-star hospitality. Privately owned and proudly individual, the hotel delivers an experience that feels personal, warm and authentic, where genuine care takes precedence over formality.

Occupying an enviable position overlooking Green Park, and moments from Buckingham Palace and London’s most prestigious neighbourhoods, The Athenaeum offers guests a true sense of place at the heart of the capital. It is both a gateway to the city and a calm, welcoming haven within it.

Hospitality at The Athenaeum is defined by a warm welcome and a can’t-do-enough-for-you attitude. Our teams take pride in delivering moments of surprise and delight, creating stays that feel thoughtful, generous and genuinely memorable. This is luxury that feels human, confident, intuitive and unforced.

As a full-service haven, The Athenaeum brings together beautifully appointed and generously proportioned accommodation with a spa, restaurant and bar, creating an environment where guests feel equally at home whether visiting for business or pleasure, for a night or a longer stay.

At the heart of the hotel are our people. With an Original Local spirit and a subtle members’ club feel, The Athenaeum fosters a close-knit, welcoming culture where colleagues are known, individuality is celebrated and pride is taken in creating exceptional experiences together.

As part of Sutton 1079, a family-owned hospitality business, The Athenaeum offers the opportunity to grow within an organisation that values independence, craftsmanship and people, while shaping the future of one of London’s most distinctive luxury hotels.

As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.

Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests’ enquiries, and address any issues that guests might experience during their stay.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.