Receptionist

Mount-Royal-Hotel-Edinburgh; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Career opportunities

Online learning platform

Staff incentives

Job summary

Mount Royal Hotel Edinburgh, part of The Unlimited Collection, is seeking a Receptionist passionate about delivering service excellence. You will report to the Assistant Front Office Manager and help create memorable experiences for guests in Edinburgh.

Key duties include greeting guests warmly, knowing our facilities, and working with IT systems. Strong English is essential; additional languages are a plus. Excellent teamwork and a proactive attitude are expected.

Qualifications

• Excellent guest engagement skills.
• Ability to bring the guest experience to life.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and stay organized to meet guest expectations.
• Good command of English; a second language is advantageous.

Responsibilities

• Giving guests a memorable welcome and lasting impression.
• Providing exceptional service with full knowledge of products, services and facilities.
• Ensuring daily task lists are completed effectively.
• Collaborating with colleagues to deliver captivating experiences.
• Taking initiative to accommodate guest needs resourcefully.

Skills

Guest engagement

Communication

Organizational skills

IT systems literacy

English proficiency

Job description

Mount Royal Hotel Edinburgh by The Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence.

You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

Responsibilities

• Giving our guests a memorable welcome and lasting impression
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities
• Ensuring that the daily task list is completed effectively
• Working collaboratively with your colleagues to deliver captivating experiences
• Taking initiative in accommodating our guests needs in a resourceful manner

Requirements

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

Benefits

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Limited Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

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