Receptionist

Chorley Council and South Ribble Borough Council; Chorley; On-site; GBP 29,000 - 30,000; Part time

Benefits offered by this job

Generous annual leave entitlement

Local Government pension

Healthcare Cash Plan

Cashback website access

Free gym access

Free parking

Job summary

Chorley Council and South Ribble Borough Council is seeking a part-time Receptionist at All Seasons Leisure Centre. You will be the first point of contact for members, handling bookings, payments and enquiries while delivering friendly, high-standard customer-focused service.

The role includes flexible hours (up to 25 hours/week) and occasional weekends, with benefits such as generous annual leave and Local Government pension.

Qualifications

• First point of contact for members requiring friendly, accurate service.
• Greet centre users and handle bookings and payments.
• Answer phones and emails with a focus on frontline service delivery.
• Support inclusive access for people of all ages, backgrounds and abilities.
• Adhere to data protection guidelines when handling membership data.

Responsibilities

• Be the first point of contact for members, delivering high standards of service.
• Greet centre users, take bookings and payments, answer calls and emails.
• Support inclusive access for people of all ages, backgrounds and abilities.
• Promote benefits and upsell of membership packages where appropriate.
• Handle cash, card and digital transactions in line with procedures and report variances.
• Follow GPDR data protection guidelines and health & safety policies; assist in safe evacuation.

Skills

Customer service

Booking handling

Cash handling

Communication

Tools

Booking system

Job description

About The Role

Role: Receptionist

Location: All Seasons Leisure Centre

Contract: Part time (positions available up to 25 hours per week) / Permanent

Salary: £28,678 - £29,134

Closing Date: 31 August 2026

As part of the Council’s Leisure Services team, you will be responsible for having direct contact with customers whilst carrying out a broad range of duties in order to maintain a high standard of customer focused service, ensuring they can make full and safe use of the leisure facilities contributing to the creation of our new reception team.

This is an exciting opportunity to be part of the delivery of leisure services within the Chorley.

(This role may involve some weekend work. Various hours available from 5 hours to 25 hours per week)

Who we’re looking for

• As a vital member of the team, you will be the first point of contact for our members. Your attitude, professionalism and willingness to help will ensure a positive experience and reflect the high standards of our facility.
• Provide ongoing support to colleagues and users of the centres in various areas and roles, including meeting and greeting centre users, taking bookings and payments, answering phone calls and emails from centre users, with a focus on frontline service delivery.
• Support inclusive access for people of all ages, backgrounds and abilities.
• Assist with the promotion of benefits and upselling of membership packages whilst having good knowledge of the terms and conditions.
• Handle cash, card and other digital transactions in line with the organisation’s financial procedures. Helping to ensure the company follow cash handling regulations. Reporting any financial irregularities and assisting in the process of identifying till variances.
• Follow all relevant compliance guidelines such as ensuring GPDR regulations regarding data protection of customer’s personal details and banking information are adhered to at all times when handling membership data.
• Comply with all aspects of the Emergency Action Plan (EAP) and Normal Operating Procedure (NOP), ensuring health and safety procedures and guidelines are adhered to at all times. Assisting in the safe evacuation of the premises.

Our Benefits

• Generous annual leave entitlement
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Free gym access
• Free parking

About Us

Chorley Council is dedicated to providing first-class services and promoting the well-being of the local community. Our staff are our greatest resource, at the heart of everything we do, and are crucial to the delivery of excellent services for our residents. At Chorley Council, we’re always striving to make our borough the best to live, work and visit.

Equal Opportunities

We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.

We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.