Receptionist

Avery-Healthcare; Birmingham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Avery Healthcare's Clare Court Care Home in Birmingham is seeking a warm and dedicated Receptionist to provide high quality customer service as the first point of contact and handle administrative duties.

You will answer calls, take messages, manage databases, liaise with housekeeping, and assist the General Manager with daily tasks. DBS check is required and cost covered by Avery; eligibility to work in the UK is required.

Qualifications

• Excellent communication skills in person and written.
• Positive, friendly and welcoming attitude.
• Experience with handling client complaints or problems is a plus.

Responsibilities

• Answer the telephone and respond to enquiries at reception, redirecting calls to staff and recording messages.
• Complete reception-related administration, maintain databases, and support the General Manager with admin tasks.
• Keep the reception area tidy and liaise with Housekeeping to maintain standards.

Skills

Excellent communication skills

Positive friendly attitude

Problem solving

Job description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Clare Court Care Home in Birmingham. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Expected Salary (this is not sent to the employer)