Receptionist

Avery-Healthcare; Marlborough; On-site; GBP 18,000 - 23,000; Full time

Job summary

Avery Healthcare is seeking a warm, enthusiastic Receptionist for Merlin Court Care Home in Marlborough, Wiltshire. You will be the first point of contact, delivering high-quality customer service and handling a range of administrative tasks to support the Home Manager and team.

The role requires excellent communication, a friendly and welcoming attitude, and prior experience with problem-solving or handling client concerns. DBS check and eligibility to work in the UK are required.

Qualifications

• Excellent communication skills, both verbal and written.
• Positive, friendly and welcoming attitude.
• Experience handling problems and client complaints.

Responsibilities

• Answering telephone and in-person enquiries at reception and directing calls to staff; recording messages as needed.
• Carrying out reception-related administration, maintaining databases and providing admin support as required by the General Manager.
• Maintaining a tidy reception area and coordinating with Housekeeping to uphold standards.

Skills

Communication skills

Friendly attitude

Problem-solving

Job description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Merlin Court Care Home in Marlborough, Wiltshire.

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together", we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.