Receptionist

Radisson Hotel Group; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading hotel group as a Receptionist in Birmingham, where you will be the heart of the front office team. We seek individuals with a positive attitude and strong communication skills to provide exceptional service. Enjoy a competitive benefits package, opportunities for growth, and a vibrant work environment.

Benefits

Special rates for team members

Contributory pension scheme

Complimentary meal on duty

Uniform

Access to Employee Assistance Programme

28 days holiday for full-time team members

Free use of leisure facilities

Qualifications

• Experience in a similar position is beneficial but not essential.

Responsibilities

• Provide a warm welcome and ensure guest satisfaction.
• Work proactively to ensure smooth running of the front office.
• Deliver an experience that is beyond expectation.

Skills

Flexibility

Problem-Solving

Communication

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Receptionist

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full-time team members
• Free use of our leisure, pool, and gym facilities at off-peak times *where applicable

The Receptionist Role

Our front office team is the heart of the house, providing a warm welcome and a happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy, and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Receptionist

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

A modern and sophisticated hotel where convenience meets style for our business and leisure guest. Soaring above the surrounding cityscape in an impressive 39-storey structure, the Radisson Blu Hotel in Birmingham is located at the heart of everything Birmingham has to offer, from exciting attractions, entertainment, and dining to transport links and business premises. An inviting place to unwind, each of our 211 rooms and suites are furnished with sophisticated, contemporary décor, feature floor-to-ceiling windows with stunning city views, as well as an on-site restaurant, bar, leisure facilities, and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.

Skills

Fast-Paced Experience