Receptionist

Serco Group Plc; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts

More at moreleisure employee benefits

Job summary

Birmingham Community Leisure invites applications for a part-time Receptionist at Stechford Leisure Centre, Birmingham. You will be the friendly first point of contact, handling bookings, payments, and enquiries to ensure a smooth front-of-house experience.

They offer a 20-hour week, include benefits, and aim to promote healthy, active lifestyles within the community. Serco is recruiting on their behalf for this role.

Qualifications

• Experience in a customer-facing leisure, hospitality, or service environment is desirable.
• Excellent customer service and communication skills.
• Able to remain calm and effective in challenging situations.

Responsibilities

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone.
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures.
• Balance daily income and support banking processes in accordance with established procedures.
• Manage facility bookings and respond to customer enquiries efficiently and accurately.
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons.
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Team player

Tools

Front-of-house systems

Payments processing

Booking systems

Job description

Birmingham Community Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers visiting the centre. You'll help create a welcoming experience while supporting the smooth day-to-day operation of reception services. Through excellent customer care, promoting activities and services, and supporting access to leisure opportunities, you'll help make a positive impact on communities and contribute to healthier futures.

What you'll do as a Receptionist

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures
• Balance daily income and support banking processes in accordance with established procedures
• Manage facility bookings and respond to customer enquiries efficiently and accurately
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required

Excellent customer service and communication skills

• Confident using computer systems and digital applications
• Comfortable working in a busy environment and managing multiple priorities
• Able to remain calm and effective in challenging situations
• Experience working in a customer-facing leisure, hospitality, or service environment is desirable
• A positive team player who builds trust and takes pride in delivering great service

Location: Stechford Leisure Centre, Birmingham, B33 8QN Salary: £13.45 per hour plus excellent benefits Schedule: Part-time 20 hours per week various including 2 out of 4 weekends - working shifts between 6.15am - 10.30pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure, Free swimming lessons and holiday clubs for one child (50% off for additional children)

Benefits

• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.