Leisure Centre Receptionist & Member Services

Serco Group Plc; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts

More at moreleisure employee benefits

Job summary

Birmingham Community Leisure invites applications for a part-time Receptionist at Stechford Leisure Centre, Birmingham. You will be the friendly first point of contact, handling bookings, payments, and enquiries to ensure a smooth front-of-house experience.

They offer a 20-hour week, include benefits, and aim to promote healthy, active lifestyles within the community. Serco is recruiting on their behalf for this role.

Qualifications

• Experience in a customer-facing leisure, hospitality, or service environment is desirable.
• Excellent customer service and communication skills.
• Able to remain calm and effective in challenging situations.

Responsibilities

• Welcome customers and provide a friendly, professional reception service both in person and over the telephone.
• Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures.
• Balance daily income and support banking processes in accordance with established procedures.
• Manage facility bookings and respond to customer enquiries efficiently and accurately.
• Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons.
• Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required.

Skills

Customer service

Communication skills

Computer skills

Multi-tasking

Team player

Tools

Front-of-house systems

Payments processing

Booking systems

Job description

Birmingham Community Leisure invites applications for a part-time Receptionist at Stechford Leisure Centre, Birmingham. You will be the friendly first point of contact, handling bookings, payments, and enquiries to ensure a smooth front-of-house experience.

They offer a 20-hour week, include benefits, and aim to promote healthy, active lifestyles within the community. Serco is recruiting on their behalf for this role.