Receptionist

RAD Hotel Group; Ayr; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

4-weekly tips

Weekly pay

Discount across RAD Hotel Group venues

Staff uniform provided

Career progression opportunities

Training provided

Staff meal on duty

Length of Service and Birthday Incenti

Job summary

Brig o' Doon Hotel in Alloway, Ayr, is seeking friendly Receptionists for part-time (3 days per week) or full-time (4 days per week) roles. You will greet guests, manage bookings, take payments, and support teams to ensure a smooth, welcoming stay.

We value excellent communication, a proactive attitude, and neat presentation. Prior reception or customer service experience is beneficial; full UK driving licence preferred; you will join a supportive, guest-focused team with training and

Qualifications

• Previous customer service or reception experience would be beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional and well-presented.
• Strong IT and organisational skills.
• Ability to work well under pressure and as part of a team.
• A positive attitude with a proactive approach to customer service.
• Full UK driving licence preferred.

Responsibilities

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

Skills

Communication skills

IT skills

Teamwork

Proactive attitude

Customer service

Full UK driving licence

Tools

Booking system

Job description

Receptionist

Brig o' Doon Hotel

Part Time & Full Time Roles Available

We are looking for a Receptionist to join our team at Brig o' Doon Hotel, with both part-time and full-time positions available. Part-time roles will be based on 3 days per week, with full-time roles based on 4 days per week. As the first point of contact for guests arriving at the hotel, you will play an important role in creating a warm and welcoming first impression. Your responsibilities will include checking guests in and out, using our booking system effectively, up-selling and responding to guest enquiries both face to face and over the phone.

Part of the award-winning, family-owned RAD Hotel Group, Brig o' Doon Hotel is a distinctive and much-loved venue set in the heart of Alloway, overlooking the historic Brig o' Doon. Known for its beautiful surroundings and welcoming atmosphere, we pride ourselves on providing exceptional guest experiences through our dedicated team and commitment to high standards.

What You'll Be Doing:

• Greeting and assisting guests at reception, ensuring a warm and welcoming atmosphere.
• Answering calls and responding to enquiries from prospective customers and guests, taking messages where required.
• Managing the hotel booking system, including checking guests in and out and processing payments.
• Assisting guests with requests and providing excellent customer service throughout their stay.
• Working closely with other departments and management to ensure smooth day-to-day operations and a seamless guest experience.
• Maintaining a professional and organised reception area at all times.

What We're Looking For:

• Previous customer service or reception experience would be beneficial.
• Excellent communication skills, both verbal and written.
• Friendly, professional and well-presented.
• Strong IT and organisational skills.
• Ability to work well under pressure and as part of a team.
• A positive attitude with a proactive approach to customer service.
• Full UK driving licence preferred.

What We'll Offer You:

• 4-weekly tips
• Weekly pay
• Discount across all RAD Hotel Group venues, including dining, stays, leisure and more!
• Staff uniform provided
• Career progression opportunities
• Training provided
• Staff meal on duty
• Length of Service and Birthday Incentives