Reservations Assistant

RAD Hotel Group; Cumnock; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday incentive

Weekly Pay

Exclusive discounts across RAD Hotel G

Length of service incentive

Career progression opportunities

Training and development

Job summary

RAD Hotel Group in Cumnock is seeking a Reservations Assistant to join our Head Office team. This full-time role handles bookings from enquiry to confirmation, delivering warm, professional guest service.

We operate 7 days a week with varied shifts; the position offers progression within a growing hospitality group and rewards for performance and loyalty.

Qualifications

• Excellent verbal and written communication skills.
• Professional approach with strong attention to detail.
• Confidence and enthusiasm in sales and identifying opportunities.
• Warm and engaging telephone manner.
• Exceptional customer service skills.
• Ability to work effectively in a busy team.
• Positive, proactive attitude and willingness to learn and develop.

Responsibilities

• Managing hotel bookings and reservations from initial enquiry through to confirmation.
• Using communication and sales skills to maximise room sales and revenue opportunities.
• Providing hotels and colleagues with accurate guest information for a seamless journey.
• Ensuring all bookings are recorded accurately and efficiently.
• Handling guest enquiries professionally by telephone and other channels.
• Supporting the wider team with general administration and efficient reservations processes.
• Building relationships with guests, potential guests and colleagues across the group.

Skills

Communication skills

Sales mindset

Team player

Telephone manner

Attention to detail

Customer service

Willingness to learn

Job description

Reservations Assistant

RAD Hotel Group

Full-Time

Are you passionate about delivering exceptional customer service and creating memorable experiences from the very first point of contact?

The RAD Hotel Group is a multi-award-winning, family-owned group of hotels across Scotland. With 10 hotels across the West of Scotland and continued growth across the business, we’re looking for a friendly, professional and motivated Reservations Assistant to join our Head Office team in Cumnock.

This is a fantastic opportunity to become part of a growing hospitality business where great service, teamwork and career development are at the heart of what we do. Our Reservations team operates 7 days a week, with a variety of shift patterns available to suit different lifestyles and commitments.

What You'll Be Doing:

• Managing hotel bookings and reservations from initial enquiry through to confirmation.
• Using excellent communication and sales skills to maximise room sales and additional revenue opportunities.
• Providing hotels and colleagues with accurate and relevant guest information to ensure a seamless customer journey.
• Ensuring all bookings are recorded accurately and efficiently.
• Handling guest enquiries professionally and confidently by telephone and other communication channels.
• Supporting the wider team with general administration and ensuring our reservations process remains accurate, efficient and effective.
• Building positive relationships with guests, potential guests and colleagues across the group.

What We're Looking For:

• Excellent verbal and written communication skills.
• A professional approach with strong attention to detail.
• Confidence and enthusiasm when it comes to sales and identifying opportunities.
• A warm and engaging telephone manner.
• Exceptional customer service skills.
• The ability to work effectively as part of a busy team.
• A positive, proactive attitude and a desire to learn and develop.
• Hospitality or reservations experience would be advantageous, but is not essential.

What We'll Offer You:

• Birthday incentive.
• Weekly Pay.
• Exclusive discounts across all RAD Hotel Group venues.
• Length of service incentive.
• Career progression opportunities within a growing hotel group.
• Training and development to help you reach your potential.
• The opportunity to be part of an ambitious, award-winning hospitality group where your contribution really makes a difference.

If you're looking for a role where you can develop your career, work as part of a supportive and fun team, be recognised for your achievements and play an important part in creating fantastic guest experiences, we'd love to hear from you.