Receptionist

SeeMeHired.com; Aylesbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Westgate Healthcare is seeking a compassionate receptionist (bank) to welcome residents, families and visitors and to support front-of-house operations at the Westgate care home.

This role offers flexible cover for holidays and sickness, with shifts mainly on Fridays, Saturdays and Sundays from 9:30am to 4pm. You will manage calls, schedule tours, assist with admin and liaise with staff to maintain smooth daily operations.

Qualifications

• Previous receptionist/front-of-house experience, ideally in care/home setting.
• Outstanding interpersonal and communication skills.
• Strong organisational ability to multitask.
• Proficiency with Microsoft Office and basic admin tasks.
• Empathy and understanding when engaging with elderly residents and families.

Responsibilities

• Provide a warm and professional welcome to residents, families and visitors.
• Manage incoming calls and direct them appropriately.
• Handle inquiries and provide accurate information about the home’s services.
• Schedule and coordinate appointments, tours and meetings.
• Maintain a clean, organised and welcoming reception area.
• Assist with administrative tasks such as mail sorting and data entry.
• Liaise with staff across all departments to ensure smooth daily operations.
• Respond promptly and effectively to emergencies or unusual situations.

Skills

Reception experience

Interpersonal skills

Organisational skills

Microsoft Office

Empathy for elderly

Tools

MS Office

Job description

Receptionist (bank)

Come and make a difference with the team at Riverdale Care Home!#CareWithUsAtWestgate

We are looking for a compassionate and caring Receptionist to join our family.

As ourfront-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.

If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!

About the role

This is a bank position, providing flexible reception cover during periods of annual leave, sickness and other staff absences, helping to ensure the reception service remains fully supported

• Shifts from 9.30am - 4pm, mainly supporting with cover on Fridays, Saturdays and Sundays
• Provide a warm and professional welcome to residents, families and visitors
• Manage incoming calls and direct them appropriately
• Handle inquiries and provide accurate information about the care home’s services
• Schedule and coordinate appointments, tours and meetings
• Maintain a clean, organised and welcoming reception area
• Assist with administrative tasks such as mail sorting and data entry
• Liaise with staff across all departments to ensure smooth daily operations of the home
• Respond promptly and effectively to emergencies or unusual situations

Why work at Westgate?

• Equal pay for young workers who are paid the same as staff aged 25+
• Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Refer a Friend Scheme - earn up to £500 for a successful referral!
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Support in achieving additional qualifications, including nationally recognised qualifications
• Access to financial and wellbeing support through The Care Workers Charity
• Comprehensive staff induction with free training and professional development

WGHROB

About the company

We are Westgate Healthcare, a family-run care provider delivering award-winning residential, nursing and dementia care across the South East of England.

With over 20 years of experience, we focus on creating safe, supportive and welcoming environments for older people.

Our approach combines high clinical standards with genuine compassion, ensuring every resident receives personalised, dignified care

Required Criteria

• Previous experience in a receptionist or front-of-house role, ideally in a luxury care home setting
• Outstanding interpersonal and communication skills
• Strong organisational skills with the ability to multitask effectively
• Proficiency in Microsoft Office and other relevant software
• Empathy and understanding when engaging with elderly residents and their families