Receptionist/Administrator

SeeMeHired.com; Leeds; On-site; GBP 21,000 - 24,000; Full time

Job summary

Westward Care Ltd. is seeking a Receptionist/Administrator to join the In‑house Bank team in Leeds. The role covers holiday and sickness absence across four locations; a full UK driving license and access to a vehicle are essential.

Normal hours are 9:00–17:30 with occasional weekend work; you will provide a friendly, professional front‑of‑house service. Responsibilities include greeting visitors, answering calls, assisting with enquiries, and handling general admin tasks while building strong

Qualifications

• Full UK driving license and access to a vehicle.
• DBS Enhanced level disclosure.
• Experience in front‑of‑house reception or admin is desirable.

Responsibilities

• Facilitate front‑of‑house operations and provide a consistent welcome.
• Greet visitors/patients, answer calls, and handle enquiries professionally.
• Provide general admin support (photocopying, scanning, logging invoices).
• Ensure confidentiality and treat all customers with dignity and respect.

Skills

Multi-tasking

Customer service

Front-of-house

Communication skills

Professionalism

Job description

Receptionist/Administrator (Bank/Casual)

Role Overview:

• We are seeking a Receptionist/Administrator to join our In-house Bank team.

• This role will cover holiday and sickness absence across each of our four locations in Leeds. Therefore a full UK Driving License and access to a vehicle is essential.

• The role is based on full time hours - 9.00am - 5.30pm, with occasional weekend working when required, to cover holiday or sickness absence.

• The most important skill set for this position is someone who is confident, articulate and able to multi-task, as the role will vary every day. You could be answering calls, greeting Visitors, Doctors, Healthcare Professionals, assisting with enquiries, signing for deliveries, welcoming new residents or family members. - this is not an exhaustive list.

• You will provide administration support to the Team whilst building excellent relationships with colleagues and Management.

• You will offer a friendly, patient, professional front‑of‑house service for customers and visitors to Westward Care Ltd, at all times.

About the role

MAIN DUTIES:

• Facilitate the front‑of‑house operation and deliver a consistent experience for all customers and visitors to Westward Care Ltd at all times.

• Ensure that visitors are greeted and made to feel welcome on arrival.

• Ensure that face‑to‑face and telephone enquiries are dealt with in an efficient, friendly, and professional manner.

• Assist with general administration duties, to include photocopying, scanning documents, logging invoices and other administration tasks as required.

• Ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision.

Quality Management

• Demonstrate a sense of pride for the job and the organisation.

• Assist in maintaining good relationships with suppliers and providing information and assistance as required.

• Ensure compliance with the relevant organisational, legal, and financial procedures and policies to protect customers and employees and minimise risk and financial loss.

• Ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

• Maintain a professional appearance.

Being Part of the Team

• Work effectively with other team members to deliver a professional front‑of‑house service to the customers and ensure the smooth operation of Westward Care.

Communication

• Adopt various methods of communication to meet customer needs and build positive relationships.

• Maintain confidentiality as appropriate.

Customer Service

• Create an outstanding first impression for customers and visitors to Westward Care Ltd.

• Demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

ADDITIONAL INFORMATION:

• This role will require occasional weekend, and Bank Holidays working as necessary.

• The service operates 24 hours per day, seven days per week, and flexibility is essential to meet the needs of the service.

Level of DBS disclosure required: Enhanced

About the company

We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.

Required Criteria

• Must have a full UK Driving License and access to a vehicle