Receptionist

Hallmark Care Homes; Lickey End; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Joining bonus

Enhanced bank holiday pay

Refer a Friend Scheme

Westfield Cash back plan

Induction and professional training

Free uniform

Free Blue Light Card

Job summary

Hallmark Luxury Care Homes is seeking a friendly, professional Receptionist to be the first point of contact for residents, families, and visitors. You will help maintain a welcoming atmosphere, assist with administrative tasks, and support the care team in delivering outstanding service.

The role operates 8:00am–6:30pm, four days a week with alternate weekend work, and offers training, career development, and benefits. Join a team that values kindness and high standards of care.

Qualifications

• Compassionate and empathetic with a genuine interest in caring for others.
• Excellent communicator able to engage with residents, families and colleagues.
• Team player who contributes positively to the work environment.
• Willing to undertake training and development opportunities to enhance skills.
• Experienced in reception and front-of-house service.

Responsibilities

• Welcoming presence: greet visitors and present a friendly, professional image at the home.
• Administrative support: assist the Business Administrator and support the Customer Relationship Manager with enquiries and tours.
• Mail management: ensure post is delivered promptly and outgoing mail is prepared daily.
• Training coordination: help organise training within the home and promote development opportunities.

Skills

Compassionate

Excellent communication

Team player

Willing to train

Job description

Join Our Big Hearted Team as a Warm and Welcoming Receptionist at Hallmark Luxury Care Homes!

About Us

At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that’s why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About You

We are looking for individuals who are:

• Compassionate and empathetic, with a genuine interest in caring for others.
• Excellent communicators, able to engage with residents, families, and colleagues.
• Team players who contribute positively to the work environment.
• Willing to undertake training and development opportunities to enhance skills.
• Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
• Ethical: You do things the right way, living by our Charter and values.
• Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front-of-house service.

About The Role

Are you a friendly, professional, and organised individual looking to make a positive impact in a care home setting? We invite you to join the Hallmark Care Homes family as a Receptionist. In this role, you'll be the first point of contact for our residents, families, and visitors, ensuring a welcoming and professional atmosphere at all times.

Shift Pattern: 8:00am to 6:30pm, 4 days out of 7, with alternate weekend working required.

Who You Are:

• Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
• Diligent: You do things the right way, pay attention to the small details and check all our records are up to date and compliant.
• Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front-of-house service.

Key Responsibilities

• Welcoming Presence: Ensure the reception area presents a friendly and professional image of the home, greeting all visitors with warmth and efficiency.
• Administrative Support: Assist the Business Administrator with various administrative tasks and support the Customer Relationship Manager with sales enquiries and home tours.
• Mail Management: Ensure residents receive their post promptly and prepare all outgoing mail daily.
• Training Coordination: Help coordinate training within the home, ensuring team members are aware of available courses and opportunities for development.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way - physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security, Career Growth & Development, Recognition & Appreciation

• Competitive pay - we are proud to be a Real Living Wage Employer (or above)
• Annual salary reviews
• Joining bonus available in some homes
• Enhanced pay for working bank holidays (in care homes)
• Refer a Friend Scheme - earn up to £1000 for each successful referral
• Enrolment onto our Westfield Cash back plan
• Excellent induction and continuous professional training & career Development Pathways
• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

Extra Perks You'll Love

• Free uniform
• Free Blue Light Card

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme - Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to join and become a valued team member!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options you’d like to request in making your application, please contact the recruitment team on 01277 655655 or send an email to [e-mail]