Receptionist

Transformation Unit; Aldershot; On-site; GBP 24,000 - 29,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust in Aldershot is looking to recruit an administrator for the North-East Hampshire Children and Young People\'s Community Team. The role involves reception duties, handling telephone and email enquiries, welcoming children, young people and families, and supporting clinical and administrative tasks.

It is a full-time position at 37.5 hours per week. The ideal candidate will have excellent customer service, strong organisational skills, and work

Qualifications

• Educated to GCSE level or equivalent
• 1 years experience working in an office environment

Responsibilities

• To greet young people and families to CYPS and alert team members of their arrival. To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy. To be able to use SystemOne database, the Trusts and Health Records Systems and accurately enter information.
• To provide reception support, answering telephone enquiries forwarding messages to team members according to priorities; whilst maintaining a helpful and courteous manner at all times
• To undertake photocopying/scanning and maintain stocks of relevant forms and leaflets for team use
• To book rooms for client appointments and meetings as required
• To access admin inbox and complete tasks within it as required
• To take notes for team meetings as required by the team To be able to work flexible hours to suit the demand of the service subject to discussions
• To follow Trust and team policies/procedures

Skills

Office experience

Education

GCSE level or equivalent

Job description

Employer Surrey and Borders Partnership NHS Foundation Trust Employer type NHS Site Aldershot Centre for Health Town Aldershot Salary £26,618 Incl. 5% Fringe HCAS, pa, pro rata. Salary period Yearly Closing 27/11/2026 23:59

NHS AfC: Band 2

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Job overview

An exciting opportunity has arisen to join the administration team at the North-East Hampshire Children and Young People's Community Team, providing reception and administrative support to a busy multidisciplinary service. The role includes welcoming children, young people and families, managing telephone and email enquiries and supporting clinical and administrative tasks.

The ideal candidate will have excellent customer service and organisational skills and work both independently and as part of a team. Experience with Microsoft Office is essential, and experience using electronic patient record systems would be advantageous.

This is a full-time position (37.5 hours per week).

Shortlisted candidates will be invited to a face-to-face interview and, if successful, complete an IT skills assessment.

Please note this vacancy may close early if sufficient applications are received.

• To greet young people and their families to CYPS and alert team members of their arrival. To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy. To be able to use SystemOne database, the Trusts and Health Records Systems and accurately enter information.
• To provide reception support, answering telephone enquiries forwarding messages to team members according to priorities; whilst maintaining a helpful and courteous manner at all times
• To undertake photocopying/scanning and maintain stocks of relevant forms and leaflets for team use
• To book rooms for client appointments and meetings as required
• To access admin inbox and complete tasks within it as required
• To take notes for team meetings as required by the team To be able to work flexible hours to suit the demand of the service subject to discussions
• To follow Trust and team policies/procedures

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Detailed job description and main responsibilities

General

All staff will have a sound awareness of safeguarding issues and be clear about their respective roles and responsibilities to report, respond to and share information in relation to Safeguarding Children, Safeguarding Adults, Domestic Abuse and Public Protection

All staff will have knowledge of and adhere to the Data Protection Act and will not disclose to any person or organisation, any confidential information that comes into their possession in the course of their employment

• To fully participate in the Trust’s performance review and personal development planning process on an annual basis
• Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales
• To contribute positively to the effectiveness and efficiency of the teams in which he/she works
• To undertake any other duties at the request of the line manager which are commensurate with the role, internal job rotation and absence cover
• To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies
• To contribute to the prevention and control of health care associated infection by adhering to Trust policies and guidelines

Qualifications

• Educated to GCSE level or equivalent

Experience required

• 1 years experience working in an office environment

We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.

As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or any other flexible working patterns.

Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.

Sponsorship

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note we have the right to close this advert early, once we reach a suitable number of applications.