Receptionist

Transformation Unit; Lancashire; On-site; GBP 22,000 - 27,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a reception/admin assistant for the Child and Adolescent Mental Health Service (CAMHS). The role covers reception duties, handling enquiries and messages, and supporting administrative tasks with empathy and confidentiality.

The post involves working mainly without direct supervision, planning own time, and occasional extra flexibility to cover holidays or sickness. DBS checks apply as part of pre-employment screening.

Qualifications

• GCSEs or equivalent and NVQ level 2 in Business Admin or equivalent.
• Proven experience in busy reception/office environment.
• Knowledge of NHS systems and patient confidentiality.

Responsibilities

• Manage CAMHS reception and be the first point of contact for visitors with empathy and confidentiality.
• Relay messages promptly and accurately; handle calls and emails.
• Photocopying, scanning, and general administrative duties for the CAMHS team.
• Maintain petty cash and assist with accounting tasks and mail handling.
• Prepare documents for CAMHS MDT meetings and support holiday/sick cover.

Skills

GCSEs

Microsoft Office

Interpersonal skills

Communication skills

Time management

Education

3 GCSEs or equivalent

Business Administration NVQ level 2

Tools

EMIS Web

Excel

Outlook

Word

Job description

Employer Blackpool Teaching Hospitals NHS Foundation Trust Employer type NHS Site CAMHs Town Blackpool Salary £24,465 pro rata per annum Salary period Yearly Closing 24/11/2026 23:59

NHS AfC: Band 2

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

The post holder will assist in providing comprehensive and professional reception and administrative duties to the Child and Adolescent Mental Health Service.

The post holder will be expected to cover reception areas, dealing with Young People Families CAMHS staff and staff from various other agencies reporting to the reception area or contacting the service via phone, always displaying empathy diplomacy and confidentiality.

The post holder will work mainly without direct supervision, they will be expected to plan and manage their own time effectively, preparing correspondence scanning photocopying and assisting with ad hoc general administrative duties through to completion.

This is a shared role with another staff member who covers the latter part of the week. the post holder will cover Monday and Tuesday 9am to 5pm. There will be an expectation for the post holder to offer some additional flexibility, to help cover the reception area during holidays and periods of sickness, within reason.

Main duties of the job

Manage Blackpool Child and Adolescent Mental Health Service reception area, be the welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes. Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team. Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi‑Disciplinary Team Meeting as required. Assisting when required in maintaining Petty Cash levels keeping a record of receipts and invoices and with the reconciliation of cash. Receiving sorting and dealing with daily in‑coming and outgoing mail

Working for our organisation

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty‑five‑minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three‑hour connections via rail to Edinburgh in the north and London in the south.

Detailed job description and main responsibilities

welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes.

Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team.

Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi‑Disciplinary Team Meeting as required.

Assisting when required in maintaining Petty Cash levels keeping a record of receipts and invoices and with the reconciliation of cash. Receiving sorting and dealing with daily in‑coming and outgoing mail

Person specification

• Good standard of general education 3 GCSEs or equivalent


• Business Administration NVQ level 2 or equivalent experience


• Microsoft office / IT qualifications


• Experience using Microsoft office excel outlook and word. Knowledge of communication via social media.


• Experience of working in a busy reception area/ office or healthcare setting


• Knowledge of maintaining confidentiality in the workplace


• Experience of NHS systems – EMIS web


• Excellent Interpersonal skills


• Excellent communication skills both written and verbal. Including accurate typing skills


• Excellent time management skills and the ability to prioritise own workload


• Friendly, approachable and works well as part of a team


• Ability to multi-task and remain calm and focused in a busy reception area


• Evidence of awareness to extend knowledge and personal development.

Any invitation to interview will be sent to the email account stated on your application form.

If the role you have applied for requires a Disclosure and Barring Services (DBS) check we will administer this as part of your pre‑employment checks. Please note, you will be required to repay the cost on appointment. This will be collected via a salary deduction. You can choose whether to pay this over 1-3 months from your salary or as a one‑off payment on commencement in post. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £24, Standard DBS check £24 and Enhanced DBS check £45.

You are encouraged where possible, to register for the DBS update service. This is an annual registration fee of £15. By registering for the update service you will not have the additional cost of repeated disclosures.

Should you withdraw your application, you may be required to reimburse the cost of the DBS check.

DBS checks remain free of charge for volunteer positions.

By submitting an application for this vacancy you are confirming your agreement to the above in the event you are successfully appointed.

The DBS Code of Practice can be accessed here .

Please ensure that you read the Person Specification attached below as your application will be judged against this.

Please note that every effort will be made to keep the vacancy live until published closing date, though there may be instances where such interest is generated, that for administrative reasons the post may close earlier.

Please note that in line with national NHS guidelines this Trust operates a strict non‑smoking policy. Members of staff are not permitted to smoke on Trust premises or grounds at any time nor take breaks during working hours for the purposes of smoking.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.