Reception Veterinary Nurse - Non-Clinical

Animal Trust Vets CIC; Bolton; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Registered Veterinary Nurse for a pivotal Triage Nurse role in Bolton. This exciting opportunity allows you to step away from traditional clinical settings and focus on client care while utilizing your clinical triaging skills. You'll be responsible for assessing incoming patients, coordinating with the front desk, and managing diaries to ensure efficient service delivery. Join a not-for-profit organization dedicated to providing accessible veterinary care, where your contributions will directly impact the lives of pets and their owners. If you're passionate about animal welfare and client service, this role offers a fulfilling career path.

Benefits

6 weeks of holiday

Fully funded CPD to certificate level

52 weeks of sickness benefit

Employee Assistance Programme

Enhanced maternity and paternity packages

Contributory pension scheme

RCVS and VDS fees covered

Cycle to work scheme

Refer-a-Friend bonus

Qualifications

• Certification as a Registered Veterinary Nurse is essential.
• Excellent communication and organizational skills required.

Responsibilities

• Assess and prioritize incoming patients for timely care.
• Collaborate with the Reception team for client services.
• Manage appointment diaries efficiently.

Skills

Registered Veterinary Nurse Certification

Communication Skills

Organizational Skills

Management Experience

Ability to Handle High-Pressure Environments

Education

Certification as a Registered Veterinary Nurse (RVN)

Job description

POSTED

LOCATION

CLOSING DATE

Job Description

Roles Overview

Are you a Registered Veterinary Nurse seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in Bolton. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.

This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care.

Key Responsibilities

1. Triage Support: Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
2. Front Desk Coordination: Collaborate closely with the Reception team to streamline all aspects of client services.
3. Line management responsibility over our customer service advisors.
4. Diary Management: Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
5. Communication: Act as a liaison for external referrals coming into the clinic.
6. Call handling: Answering incoming calls from pet owners.
7. Pharmacy assistant: Assisting with repeat prescription enquiries as required.
8. Administrative Tasks: Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.

Skills And Qualifications

Certification as a Registered Veterinary Nurse (RVN) is essential. Demonstrated ability to handle a fast-paced, high-pressure environment with confidence, calm, and kindness. Management experience is advantageous but not a requirement. Excellent communication and organisational skills, with the ability to empathise with pet owners and collaborate effectively within a team.

Benefits

Our Offer

A competitive salary up to £29,000, depending on experience. A rota of Monday to Friday. Occasional weekend work may be required to cover sickness, supporting a healthy work-life balance. A non-clinical role with opportunity to improve workflows in the hospital. Comprehensive benefits package including: 6 weeks of holiday, including bank holidays, as per the rota. Fully funded CPD to certificate level. 52 weeks of sickness benefit and a free Employee Assistance Programme after a qualifying period. Enhanced maternity and paternity packages. Contributory pension scheme. RCVS and VDS fees fully covered. Access to mental health, financial, and life counselling services after 12 months. Cycle to work and E-Car schemes. Refer-a-Friend bonus.

Work-Life Balance

Working hours of 40-hours week across five days, Hours of work will be 08:00 - 16:30hrs.

About Animal Trust

Our Mission and Values

Animal Trust is a not-for-profit Community Interest Company that prioritises accessible veterinary care over profit. As an environmentally conscious organisation, we focus on sustainable and community-oriented veterinary services. We reinvest most of our profits into our facilities, enhancing our services to provide advanced care while maintaining affordability. Our core belief is that every pet deserves prompt and expert treatment regardless of their owner's financial situation. This is why we offer free consultations for sick and injured animals, ensuring timely and necessary care. We are committed to a future where no pet suffers due to financial constraints.

Who We Are

Animal Trust is the largest veterinary group in the U.K., pioneering not-for-profit veterinary care. Our growth has allowed us to care for over 100,000 pets annually across our network of busy surgeries, emphasising that quality care should be accessible and honest. Our innovative approach ensures that all pets receive the care they need, tailored to their conditions and owners' financial capabilities. From free consultations to fixed-cost treatments, we provide a range of options to suit every need without compromising on care quality.

Our Commitment

At Animal Trust, we deeply value the wellness and satisfaction of our team members. We offer comprehensive support for mental, financial, and life counselling, ensuring each staff member has the resources to thrive both professionally and personally. We are proud to compensate our team members at or above the Real Living Wage rate unless they are attending external training courses. This commitment to fair compensation and sustainable practices reflects our dedication to our staff and our mission.

How To Apply

Application Process

To apply, click the Apply Now button, fill out your details, and submit your CV through our online portal. Ensure your application reflects your qualifications, passion for veterinary care, and desire to grow with Animal Trust.

Questions?

For more information, please do not hesitate to contact Gemma Wall at [ [email protected]]. Join us in making a difference at Animal Trust, where your career growth aligns with compassionate animal care. Apply today!