Reception Team Member

Welcome Break; Cambridge; Remote; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Immediate start

Overtime option

Employee discounts

Career progression

Apprenticeships

Holiday allowance

Cycle to work

Free onsite parking

Uniform provided

Job summary

Welcome Break is seeking a Hotel Receptionist for the Ramada property in Cambridge. This role offers immediate start with flexible part‑time hours and a pay rate up to £12.85 per hour. You will greet guests, handle check‑ins/outs, process bookings and payments, and provide friendly, helpful service to ensure a smooth stay.

You’ll join a team‑oriented environment with full training provided, plus benefits such as staff discounts across Welcome Break brands and career progression opportunities.

Qualifications

• Enjoy delivering friendly, welcoming service
• Able to stay calm and organized when busy
• Detail‑oriented with bookings and payments
• Willing to learn new systems and undergo training

Responsibilities

• Welcome guests and manage check‑ins and check‑outs
• Handle bookings and payments, answer calls and questions
• Keep reception tidy and welcoming and follow safety procedures

Skills

Friendly customer service

Calm under pressure

Communication skills

Team player

Job description

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Boxworth, Cambridge, CB23 4WU, United Kingdom, CB23 4WU

Job ID: 129774

Immediate start available | Flexible part‑time hours
Earn up to £12.85 per hour

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break Ramada hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Receptionist:

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and elevate guest issues quickly and confidently

What you’ll get as a Hotel Receptionist at Welcome Break:

• Immediate start available + overtime if you want it
• 50% off Welcome Break brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.