Reception Team Lead (Part-Time, 30h) – GP Practice

NHS Scotland; United Kingdom; Remote; GBP 18,000 - 24,000; Part time

Job summary

NHS Scotland is seeking an enthusiastic and organised Reception Supervisor to lead our reception team at a busy GP practice in North Berwick. The role combines hands-on supervision with leadership to ensure smooth day-to-day operations for patients and staff, working part of the time alongside the team.

The successful candidate will help maintain high service standards, support a collaborative Practice Management Team, and drive improvements in appointment management, registrations, and

Qualifications

• Experience in leading a reception or front-desk team.
• Strong customer-service focus with patient-centred approach.
• Ability to train and coach staff; performance management experience.

Responsibilities

• Supervise and support the reception team, ensuring a professional, friendly, and efficient service is provided at all times.
• Lead, motivate, and develop reception staff through training, coaching, and performance management.
• Assist with recruitment, induction, and ongoing staff development.
• Manage reception workflows, rotas, and day-to-day operational issues.
• Monitor and maintain high standards of patient service and customer care.
• Support the implementation of practice policies, procedures, and service improvements.
• Deal with patient enquiries, concerns, and complaints in a professional and timely manner.
• Ensure reception processes are carried out accurately and efficiently, including appointment management, patient registrations, and clinical correspondence workflows.
• Monitor team performance and identify opportunities for improvement.
• Work collaboratively with GPs, nursing staff, administration teams, and external healthcare partners.
• Support the Practice Management Team with operational projects and organisational objectives.
• Promote a positive, supportive, and inclusive team culture.

Skills

Leadership

Supervision

Customer service

Recruitment

Training

Scheduling

Job description

NHS Scotland is seeking an enthusiastic and organised Reception Supervisor to lead our reception team at a busy GP practice in North Berwick. The role combines hands-on supervision with leadership to ensure smooth day-to-day operations for patients and staff, working part of the time alongside the team.

The successful candidate will help maintain high service standards, support a collaborative Practice Management Team, and drive improvements in appointment management, registrations, and