Reception Team Lead: Elevate Guest Experience & Ops

Rapport Guest Services; Royal Borough of Greenwich; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellness programs

Employee Assistance Program

Digital GP services

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking an experienced Reception Team Leader to guide front-of-house operations, deliver exceptional service and lead a high-performing team within a fast-paced corporate hospitality environment.

You will oversee day-to-day reception activities, manage performance and development, coordinate resources and maintain service standards while collaborating with clients and service partners to support business objectives and continuous improvement.

Qualifications

• Be passionate about delivering exceptional service and leading a team by example.
• Ideally have previous leadership experience within a luxury hotel, airline, corporate hospitality or premium service environment.
• Have strong leadership and team development skills.
• Be detail-focused and committed to maintaining high standards.
• Have excellent communication and interpersonal skills.
• Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment.
• Have a genuine passion for creating memorable experiences for clients and guests.
• Be someone who takes ownership, looks for solutions and is always willing to go the extra mile.

Responsibilities

• Support the team and client in delivering consistently high standards of service.
• Lead, motivate and support the reception team, creating a positive and high-performing environment.
• Lead by example and set the standard for exceptional client and guest experiences.
• Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.
• Welcome, greet and escort guests with warmth and professionalism.
• Identify opportunities to improve the guest experience and ways of working.
• Support the wider operation and step in where needed to ensure a seamless service.

Skills

Leadership

Customer service

Communication

Team development

Multitasking

Proactive

Job description

Rapport Guest Services is seeking an experienced Reception Team Leader to guide front-of-house operations, deliver exceptional service and lead a high-performing team within a fast-paced corporate hospitality environment.

You will oversee day-to-day reception activities, manage performance and development, coordinate resources and maintain service standards while collaborating with clients and service partners to support business objectives and continuous improvement.