Reception Supervisor Live-In

Hand Picked Hotels Ltd; Merstham; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Live-In Accommodation

28 days holiday per year

Staff discounts

Pension scheme

Service charge

Job summary

Hand Picked Hotels is seeking a Reception Supervisor for Nutfield Priory Hotel & Spa with live-in accommodation. Location is Redhill, Surrey. Salary starts at £14.80 per hour plus service charge and excellent colleague benefits.

Full-time, permanent role with a 5-days-out-of-7 rota, including weekends. Live-in option available with accommodation details and benefits outlined. The role emphasises delivering a luxurious guest experience, supporting spa and dining services, and maintaining high

Qualifications

• Experience in luxury hotel environment preferred.
• Strong guest service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver an exceptional guest experience with personalised service.
• Coordinate with Front Office to ensure smooth, seamless check-in/out.
• Lead and support the reception team, promoting accuracy and efficiency.
• Maintain high standards of cleanliness, presentation and safety on shift.
• Assist with live-in duties as required and manage weekend rota.

Tools

Opera (PMS)

Job description

Hand Picked Hotels

Reception Supervisor – Nutfield Priory Hotel & Spa (Live-In)
Location: Redhill, Surrey, RH1 4EL
Salary: Starting at £14.80 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Reception Supervisor at Nutfield Priory Hotel & Spa, part of Hand Picked Hotels.

Perched high above the Surrey Hills, Nutfield Priory Hotel & Spa offers an extraordinary setting to develop your hospitality career. This 19th-century Neo-Gothic manor blends architectural drama with the calm sophistication of a modern spa retreat, creating a workplace that is both inspiring and deeply rewarding.

As part of our team, you’ll help shape the serene, luxurious experiences that define the hotel. Whether supporting the award-winning spa, as guests unwind in thermal suites and tranquil pools, or helping deliver refined dining in the Cloisters Restaurant, where modern British cuisine is served with graceful precision, your contribution will be central to creating unforgettable moments.

At Nutfield Priory Hotel & Spa, every detail is curated for comfort, pleasure, and genuine connection and our team embodies those same values. If you’re passionate about thoughtful, high-quality hospitality and want to grow in a setting rich with character, beauty, and calm, Nutfield Priory Hotel & Spa offers a truly exceptional place to thrive.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Nutfield Priory Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

The role of our Reception Supervisors is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.

In collaboration with the Front office management, you’ll maintain regular and effective communication to the reception team supporting them to ensure a seamless operation, aware of all the days activities.

Provide guidance, trusting team members to work autonomously to the limit of their current experience and knowledge. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £14.80 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Live-In Accommodation is available for £77.70 per week including meals and bills.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel as a Reception Supervisor or a Receptionist, ready to take that next step in your career.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Knowledge of Opera is desirable.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.