Night Porter Live-in

Hand Picked Hotels; Cobham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Share of service charge

Live in accommodation

28 days holiday+

Uniform and meals on shift

Job summary

Woodlands Park Hotel, part of Hand Picked Hotels, is seeking a dedicated Night Porter to manage overnight operations and guest services. You’ll handle late-night bar service, room service support, and reception tasks, ensuring a seamless night experience.

The role offers 40 hours per week, 5 days out of 7 on a rota, with a competitive hourly rate and benefits. Prior front office experience and a proactive attitude are valued.

Qualifications

• Experience as a night porter or front desk role in a hotel environment.
• Knowledge of front office operations and guest services.
• Proficiency with Microsoft Office; Opera experience is a plus.

Responsibilities

• Oversee overnight operations and night audit to ensure balance for the day shift.
• Deliver guest services at night, including handling requests and inquiries.
• Maintain a safe, welcoming, and secure environment for guests and colleagues.
• Coordinate with other departments to ensure smooth nightly handovers.

Skills

Night porter experience

Front office knowledge

Opera (desirable)

Microsoft Office

Tools

Opera

Job description

Location: Cobham, Surrey, KT11 3QB

Salary: Starting at £14.00 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team… We are currently seeking an enthusiastic Night Porter at Woodlands Park Hotel, part of Hand Picked Hotels.

Night Porter - Woodlands Park Hotel

Location: Cobham, Surrey, KT11 3QB

Salary: Starting at £14.00 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team… We are currently seeking an enthusiastic Night Porter at Woodlands Park Hotel, part of Hand Picked Hotels.

Set amid Surrey’s picturesque countryside, Woodlands Park Hotel is more than a striking country house retreat - it’s a workplace where excellence, creativity, and hospitality come together. From luxurious weddings and distinguished events to indulgent getaways, our team crafts experiences that guests remember long after they leave.

Joining us means being part of a team that values professionalism, attention to detail, and genuine care. With 57 beautifully styled bedrooms, acclaimed dining, and elegant event spaces, you’ll work in surroundings that are as inspiring as the experiences we deliver.

Whether your passion lies in guest services, culinary excellence, event management, or wellness, Woodlands Park Hotel offers opportunities to grow, learn, and contribute to a team committed to creating exceptional moments. Here, every role matters and every day is an opportunity to make a lasting impression.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Woodlands Park Hotel offers an inspiring place to grow your career.

What will the role involve?

Step into a role where every night brings something new. As one of our Night Porters, you’ll be at the heart of creating memorable guest experiences, whether you’re crafting the perfect late-night drink at the bar, delivering room service with a smile, manning the reception desk, or setting the scene for the next day’s events. No two shifts are the same, and your energy and attention to detail will make all the difference.

You’ll also take ownership of the overnight operation, confidently running the night audit and ensuring everything is balanced and ready for the day ahead. Alongside this, you’ll play a key part in keeping our hotel running smoothly, maintaining a safe, welcoming, and secure environment for both guests and colleagues.

Collaboration is essential, and you’ll build strong connections with your team, keeping communication flowing across shifts so everything runs effortlessly.

Above all, this is your chance to be part of a supportive, passionate team where you can truly enjoy what you do.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £14.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Live in accommodation available at a weekly charge of £77.70, inclusive of meals.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have knowledge and experience of working in a luxury four or five star hotel front office, ideally currently working on night shifts.
• You’ll bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.

Who We Are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.