Reception Supervisor

Malmaison Hotels; Winchester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Apprenticeship scheme

Job summary

Malmaison Hotels in Winchester seeks a friendly Reception Supervisor for Hotel Du Vin to deliver exceptional guest service and lead the reception team. You will set a welcoming tone, manage queries, and drive standards of service to create memorable visits.

The role offers career progression within the hotel group and a structured apprenticeship pathway as part of our development plans. Genuine hospitality and energy are essential for success.

Qualifications

• Must have friendly, passionate and energetic hospitality approach.
• Natural hospitality charm and a passion for service.
• You will be the face of the hotel, setting the tone for guests.

Responsibilities

• Be the face of the hotel and greet guests warmly.
• Lead the reception team to deliver high standards of guest service.
• Ensure guest queries are answered and experiences exceed expectations.

Job description

This charismatic hotel, the very first in the Hotel du Vin family, resides in a charming Georgian building just moments away from the awe-inspiring Winchester Cathedral and the city's vibrant shops, eateries, and attractions.
Our Winchester sanctuary, established in 1715, provides a grand yet relaxed atmosphere, making it the ideal setting for work, leisure, or those cherished moments of tranquility. Set amidst a backdrop of breathtaking architecture, historic museums, and cobbled streets dotted with unique shops and boutiques, Winchester promises a myriad of experiences. Whether you're seeking theatre performances, literary events, or arts festivals, you'll find it on our doorstep. Reception Supervisor, Hotel Du Vin £13.35 / 40 Hours Permanent Contract Winchester

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards.
We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.